Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny
________________________________ Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner <bar...@us.ibm.com> wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum <kali.ob...@macquarie.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses->Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information->Licenses, Fixed Write Licenses is only 3. Regards, Kali -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum <kali.ob...@macquarie.com> wrote: > ** > Hi, > > We suddenly encountered this error in our DEV environment that we've > been using for years: > > (when trying to save a record using User Tool) "ARERR [337] You have > reached the maximum number of database entries permitted with this > version of the Action Request System(R). To purchase the unrestricted > version, contact your sales representative." > > (when trying to log-in using Admin Tool) "This version of Action > Request System(R) is ready for use or evaluation without purchasing or > activating an authorication key. For unlimited capabilities, contact > your sales representative or visit www.remedy.com/ (ARERR 2877)" > > Checked the app server and used space in the installation directory is 66%. > Checked the db server and free space for ARSystem db is as follows: > data file = 43% free > log file = 100% free > > Anyone knows what may have caused this problem? Is it possible that > something somewhere has been corrupted? > > Regards, > Kali > > > NOTICE > > The information contained in this email is confidential. If you are > not the intended recipient, you must not disclose or use the > information in this email in any way. If you received it in error, > please tell us immediately by return email and delete the document. We > do not guarantee the integrity of any e-mails or attached files and > are not responsible for any changes made to them by any other person. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers Are"_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Marc Simmons Remedy Administrator "Everyday above ground is a good day... the rest is a choice!" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
