Apparently, for some reason, DEV started to pick up the expired temp licenses instead of the permanent ones (they didn't clean up the temp licenses). They reapplied new licenses and it's now working fine. Thanks! Regards, Kali
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Wednesday, 9 September 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Also to obtain Host ID for Solaris box. Type the following at command line : sysdef -h Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 09 September 2009 08:55 To: arslist@ARSLIST.ORG Subject: AW: Error - Reached maximum number of database entries... ** Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny ________________________________ Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner <bar...@us.ibm.com> wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum <kali.ob...@macquarie.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses->Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information->Licenses, Fixed Write Licenses is only 3. Regards, Kali -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum <kali.ob...@macquarie.com> wrote: > ** > Hi, > > We suddenly encountered this error in our DEV environment that we've > been using for years: > > (when trying to save a record using User Tool) "ARERR [337] You have > reached the maximum number of database entries permitted with this > version of the Action Request System(R). To purchase the unrestricted > version, contact your sales representative." > > (when trying to log-in using Admin Tool) "This version of Action > Request System(R) is ready for use or evaluation without purchasing or > activating an authorication key. For unlimited capabilities, contact > your sales representative or visit www.remedy.com/ (ARERR 2877)" > > Checked the app server and used space in the installation directory is 66%. > Checked the db server and free space for ARSystem db is as follows: > data file = 43% free > log file = 100% free > > Anyone knows what may have caused this problem? Is it possible that > something somewhere has been corrupted? > > Regards, > Kali > > > NOTICE > > The information contained in this email is confidential. If you are > not the intended recipient, you must not disclose or use the > information in this email in any way. If you received it in error, > please tell us immediately by return email and delete the document. We > do not guarantee the integrity of any e-mails or attached files and > are not responsible for any changes made to them by any other person. > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers Are"_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Marc Simmons Remedy Administrator "Everyday above ground is a good day... the rest is a choice!" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Disclaimer link. 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