Rocky,
I can not explain why the server is trying to re-import the Email
engine forms.
But I would take one of two approaches...
1) Try to make the server happy by letting it do it's job.
2) Tell the server to not do it's job.
Approach for option 1)
If the server keeps trying to import the forms over and over again,
then it must think something is missing or "wrong" about the forms. So
I would find some "down time" and do the following:
When you have a production outage window:
A) remove the Email engine from the armonitor.conf file
B) Move the server to "Admin Only" mode
C) Disable the Escalation service
D) restart the AR server.
(That should leave the data in the email forms in a "steady state".)
E) backup the data from the Email forms that you need to keep.
--> The list likely includes all of the forms that you going to
remove in the next step.
F) delete the Email forms.
G) re-add the Email engine to the armonitor.conf
H) restart the AR Server
--> You should see the forms get recreated by the server during startup.
--> Note you may or may not need to apply any patches that you
applied for the Email Engine in the form of a def file at this point.
I) After the server is fully up... I would do a quick check/test and
see if things are "all better" or not.
J) restart the AR Server
--> You should NOT see the forms get recreated by the server during startup.
If you do see them get imported then this exercise has not
fixed the problem.
K) Enable Escalations
L) remove "Admin Only"
Approach for option 2)
Add this line to the ar.conf file:
Email-Import-Form-By-Default: F
That should tell the AR System Server to stop trying to import the
forms that it expects it should have.
Personally.. if it was my choice... If email is already working as
expected then I would choose option 2.
HTH.
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Thu, Sep 10, 2009 at 12:16 AM, Rocky Rockwell<mgrockw...@verizon.net> wrote:
> **
> Sorry about the delay..... network issues.
>
> Here are some examples:
>
> It looks like the it started about 2 weeks ago when it was reported in the
> arerror log that it could not locate the email form (arerr 9801). Then
> yesterday it started reporting:
>
>
>
> "A required form for email is missing. Server will attempt to import the
> form in place. Please verify the form gets imported or import it manually to
> ensure the email engine will work properly. (arerr 9802)"
>
>
>
> Then immediately it started reporting the duplicate workflow and forms.
> Eamples below:
>
> "Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Attachment Join (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> User Instruction Templates (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Templates (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Security (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Messages (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Mailbox Configuration (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Instructions (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Instruction Parameters (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Error Logs (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Attachments (ARERR 317)
> Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email
> Association (ARERR 317)
>
>
>
> Tue Sep 08 14:50:29 2009 390600 : Duplicate character menu name (ARERR 356)
> Tue Sep 08 14:50:29 2009 390600 : Duplicate filter name : AR System Email
> User Instruction Templates Check Template GUID (ARERR 325)
>
>
>
> Tue Sep 08 14:50:29 2009 390600 : Duplicate active link name : AR System
> Email Attachment Get Index (ARERR 345)
> Tue Sep 08 14:50:29 2009 390600 : The specified container already exists :
> AR System Email (ARERR 8810)"
>
>
>
> thanks
>
> Rocky
>
> Rocky Rockwell
> mgrockw...@verizon.net
> Ph#1: 325-884-1234
> Ph#2: 325-884-1263
> Mobile: 325-450-1297
>
> On 9/9/2009 7:57 AM, LJ Longwing wrote:
>
> **
> Rocky,
> Can you give us excerpts of the errors?
> ________________________________
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
> Sent: Tuesday, September 08, 2009 5:42 PM
> To: arslist@ARSLIST.ORG
> Subject: ar system duplicate forms and workflow
>
> ** Folks, I have a problem with the AR System forms and workflow.
>
> I have noticed errors in the arerror.log file that says there is duplicate
> forms and workflow. This was a new in install as of 3 months ago. I do not
> remembers these errors after the install, but it was 3 months ago. The log
> file says there is duplicate forms and workflow of the ar system forms. I
> have looked in the database and our DBA has looked and we do not see
> anything duplicated. This came to light we we were told that email was no
> longer being received. I have used the ar system email messages form and and
> created a new record and the email was sent.
>
> This is on a ars 6.3 patch20 system with SQL 2000/MS 2003 server. I know it
> is no longer being supported, but I have no choice right now. Anybody
> remember anything that can be of help. I know I can reinstall the email
> engine, but management have concerns about a reinstall.
>
>
> Thanks in advance
> --
>
> Rocky
>
> Rocky Rockwell
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