We have experienced some "fun" with Remedy 7.1 P7 email, more with Outbound intermittently NOT sending attachments. Contact me off list and I can give you the "short story".
Oh how I wish I still had Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, October 02, 2009 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim, How many records on are on the email messages form? Kevin Begosh, RSP Remedy Development ACE-IT IS&GS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, October 01, 2009 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Joe, Looking at it now, I don't think it was email. I think the errors in the log because database was too busy. Do you have 7.1 patch 7, we are running on windows? Seen any performance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, October 02, 2009 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim, If the unprocessed emails in that form are not really important, then I would suggest to truncate the T64 and H64 and the email attachment tables T H and B table.. and the other relationship tables Then once you have the ball rolling again, make sure that a new email after being processed is being auto deleted. I do not remember offhand if its an escalation that deletes it periodically or if a filter deletes it after having processed the email. But whatever it is - if it fails to delete, you need to look into why. Maybe your error logs would tell you something? Joe ________________________________ From: Tim Rondeau <timothy.rond...@phaseforward.com> To: arslist@ARSLIST.ORG Sent: Thursday, October 1, 2009 11:12:48 PM Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
