Thanks Joe.
 
Brian

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, October 08, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.5 Install Order


** 
Atrium first, ITSM apps that include IM, PM, AM, and CM second, SLM
third.
 
I would patch it to the latest available patches since its a new install
as they do fix quite a few things. The Atrium console may not work even
after patching it to the latest available and you will need a hotfix
from BMC support for that. The DV field fails to load and shows a busy
cursor for as long as you keep it open without loading its content.
 
Joe

________________________________

From: "Sokol, Brian" <bso...@scholastic.com>
To: arslist@ARSLIST.ORG
Sent: Thu, October 8, 2009 2:47:06 PM
Subject: ITSM 7.5 Install Order

** 

Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to
install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a
test box to begin preparing for this early next year. I have a test
server running ARS 7.5. My question is what is the proper install order
of these apps? I believe I read on here at one time that Atrium should
always be installed first? I know IM, PM and AM can all be installed
together from a single installer. Would they be second? What about SLM?
Is that a separate installer or part of the ITSM suite? Also are there
any patch levels that I should be at? My Ar System is at patch 3. This
is all on a Windows Server 2003 and Sql 2005. It is only for testing and
will have a handful of people accessing it.



Thanks, 
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com <http://www.scholastic.com/> 


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