Also look at the permissions for the field. Is there a field with a field ID 112? Could be related to that.
Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, October 16, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: SYS:Notification Messages - Strange Behavior Are you certain it has a value? There are several company fields on the helpdesk form--perhaps this isn't the one you really wanted. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 15, 2009 3:41 PM To: arslist@ARSLIST.ORG Subject: SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request to include Site and Company in the Task Notification messages, so I went to the SYS;Notification Messages form and modified the three related task related notifications as below: You have been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Location Company: #Location Company# Site: #Site# The Site works fine, but the Location Company won't come across via email. Only the Site does. Has anyone else seen this? Is there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
