Jase, This is one of the pain points for me. To add a field to the out of the box email messages can be a real pain depending on what fields it is. I have this document from BMC that has help me with this exact thing in the past. Follow the directions through this and it should get the field/s you want, even if they are custom.
Kevin Begosh, RSP Remedy Development 301-791-3540 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 15, 2009 1:41 PM To: arslist@ARSLIST.ORG Subject: SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request to include Site and Company in the Task Notification messages, so I went to the SYS;Notification Messages form and modified the three related task related notifications as below: You have been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Location Company: #Location Company# Site: #Site# The Site works fine, but the Location Company won't come across via email. Only the Site does. Has anyone else seen this? Is there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Instructions for adding new field to and existing notification message.docx
Description: Instructions for adding new field to and existing notification message.docx
