Jase, You may have to add the translation in this filter...
NTE:SHR:TranslateNotificationMessageTAS_130 Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, October 16, 2009 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: SYS:Notification Messages - Strange Behavior ** Hello All, I am sure the 'Location Company' field is the one I want. It's actually 'Location Company' from TMS:Task. I added the field 'Location Name' to the two forms below to pass the value from TMS:Task to them. NTE:Sys-Group NT Control NTE:Sys-Individual NT Control NTE:Process Control I have modified the following filters to pass 'Location Name' to NTE:Notifier - TMS:TAS:NotificationGenerator_899_ModifyNotificationProcessControl`! TMS:TAS:NotificationGenerator_899_ModifyNotificationProcessControl_OnSub mit NTE:NPC:CreateNTRecord_180_PNTI I also added 'Location Name' to via the Remedy Client on the form SYS:Form Field Selection for "Notification Message Selection" on Task Assignment and Task Status Changed for Task Managment. I can see the workflow pushing the fields correctly, but I still end up with the below in the email message. Task: TAS000000010885 The Status has been changed to Work In Progress Priority: Low Summary: test it now Location Company: #Location Company# Site: SUW1 Does anyone have any ideas? I am perplexed. Thanks, Jase On Fri, Oct 16, 2009 at 1:07 PM, Brittain, Mark <mbritt...@navisite.com> wrote: ** Also look at the permissions for the field. Is there a field with a field ID 112? Could be related to that. Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, October 16, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: SYS:Notification Messages - Strange Behavior Are you certain it has a value? There are several company fields on the helpdesk form--perhaps this isn't the one you really wanted. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 15, 2009 3:41 PM To: arslist@ARSLIST.ORG Subject: SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request to include Site and Company in the Task Notification messages, so I went to the SYS;Notification Messages form and modified the three related task related notifications as below: You have been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Location Company: #Location Company# Site: #Site# The Site works fine, but the Location Company won't come across via email. Only the Site does. Has anyone else seen this? Is there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
