The submitter of the new approval will always be Remedy Application Server, that is why you can use the Approval Engine to modify records (through approval engine process') without the need to have a licensed user. You will have to add a field and capture $USER$. Question is where do you put the field? The Approval Central and out-of-Box approval table field in the Approvals tab (specifically on a CRQ form) point to the three-way join.
If you build the new field on AP:Signature then you will have to need to run arjoinfix.exe to sync the new field and then add it to the three-way join in order to display the data. If you are just running a report instead of presenting a viewable column then you can just add it AP:Signature and create a report. Nice and simple huh? The Approval Engine is a beast but once you really get into it you can use it to do some neat things without a need for new licenses. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Shaffer Sent: Tuesday, October 27, 2009 7:51 AM To: arslist@ARSLIST.ORG Subject: Submitter of an Ad-Hoc Approval Record ** CM 7.5 I have a need to identify who created an ad-hoc approval record when an ad-hoc approval record is added to a change record. The ad-hoc approval records are created using the Application-Command Approval "Add-Sig" command. The submitter of the approval record (AP:Signature) is always showing "Remedy Application Service" in the Submitter field. Is there another place that stores who actually submitted the approval record or will I need to customize to capture $USER$. Steps to Reproduce: 1. Open an existing change 2. Click on Approvers Tab 3. Click the Add button 4. Populate the Individual/Group 5. Click Save. Goal: I want to report on the user that clicked the Add button (submitted the approval record). I hope I am just missing something obvious here. TIA Kevin _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
