Have you pinged your BMC rep to see about setting up a reference call with a company who is providing this service? It might be worth a shot, the reference program is pretty good and you can ask the other company's developers what pitfalls they hit.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Randeep Atwal Sent: Tuesday, November 17, 2009 10:07 AM To: [email protected] Subject: Remedy for facilities management ** Hi listers, Just wanted to reach out and get a quick poll from the list as to whether you have used Remedy to cater to your organizations Facilities Management needs. Here are the areas of particular interest: Preventative and Reactive Maintenance on Facilities assets such as HVAC, UPS, going down to fire extinguishers, building systems such as Heat, AC, Doors, Roofs... (ideally with all of these things integrated with ITSM 7.x and the CMDB/Asset Management) Self Service for end users requesting facilities requests via SRM Mobile Access via Aeroprise for facilities technicians who always work away from their desks, needing to close down a ticket. If you can confirm that you do use remedy for some or all of these purpose, it would be much appreciated; the driver is that we need to give our Facilities group some assurance that if they were to go down this path, they would not be alone, and that this has successfully been done by other organizations. We are particularly interested in knowing of organizations with a large multi-building campus as well as sites in various countries that use the system to manage Facilities work. If you have any type of integration to a dedicated Facilities Management system such as ARchibus, details on that would be very useful also. Thanks Randeep ________________________________ Get a great deal on Windows 7 and see how it works the way you want. See the Windows 7 offers now. <http://go.microsoft.com/?linkid=9691813> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
