I parsed out the java plugin, and then I got a different error, the standard 'unable to connect to server' error when opening the Server Info form. After that, adding the port to the ar.conf did the trick...
Thanks William, LJ, and Lyle... ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, November 19, 2009 12:59 AM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out I've had this problem. 1.) Stop the server 2.) Comment out the java plugin process in the armonitor.conf file - this is largely unused by the Remedy application suite. The only thing I know for sure that uses it is the data collector module in SLM. Comment it out anyway to give it a try. 3.) Make sure you have this line in your ar.conf file: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMI NISTRATION your_server_name_here:port# You can skip the colon and port # if you're using portmapper. I've always found it easier to NOT use portmapper on Solaris for a variety of reasons related to security. If that works then un-comment out the java plugin server and try it again. I've had identical installs (varying only by port #, server name, and db server name) behave differently running on the same server at the same time. One would run the java plugin server and the other wouldn't. This was with every possible combination of having one or both of them online at the same time, one or the other down, order of starting them up, etc. Never did find the reason.... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, November 18, 2009 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out ** I found a bit more in a support doc about checking arserver on rpcinfo with this command: rpcinfo -t <server> 390600 3 and it should return program 390600 version 3 ready and waiting on my server it is returning rpcinfo: RPC: Rpcbind failure - RPC: Timed out program 390600 version 3 is not available Remedy is running, I can log into it with TCP port set in the client. And RPC is running. But for whatever reason Remedy is not binding to rpc/portmapper properly. Has anyone else seen this particular error and resolved it? Thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out ** Ah, I had looked in plugin log but not java plugin log. I found this in the arjavaplugin.log. My java is weak. Does this scream anything obvious to anyone? Not finding anything in kb... 2009-11-17 22:46:04,244 ERROR [main] com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup Error ONC/RPC portmap failure org.acplt.oncrpc.OncRpcException: ONC/RPC portmap failure at org.acplt.oncrpc.OncRpcPortmapClient.setPort(Unknown Source) at org.acplt.oncrpc.server.OncRpcTcpServerTransport.register(Unknown Sou rce) at com.bmc.arsys.pluginsvr.a.c.register(Unknown Source) at org.acplt.oncrpc.server.OncRpcServerStub.register(Unknown Source) at org.acplt.oncrpc.server.OncRpcServerStub.run(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) AR Plugin Server Startup ErrorONC/RPC portmap failure Thanks! Jason _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
