Hi,
Licenses in Help Desk 5.6 are not tracked by the system.
You could build some workflow to push information to a tracking form.
For example a filter that runs on GetEntry/Submit/Modify that
creates/updates a record in your tracking form with the following search:
('Submitter' = $USER$ AND 'Modified Date' > $TIMESTAMP$ - 60*60)
Short Description = $OPERATION$
This filter should be attached to the the HPD:HelpDesk-form and possibly
some other forms as well.
This will give you something similar to the user-log where you have one
record per individual user session. The sample above gives you a one-hour
timeout between sessions.
Best Regards - Misi, RRR AB, http://www.rrr.se
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* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> We have floating ARS and Help Desk licenses. It is easy to track our ARS
> license usage. Is there a way to also track our floating Help Desk
> license usage? We are on ARS 7.1 and Help Desk 5.6.
>
> Thanks,
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com <http://www.scholastic.com/>
>
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