Brian, The ability to monitor ITSM application user licenses is not included with the OOTB products until version 7.x. That being said, what I did to estimate the usage was too create a form which collected the users who submitted of modified a HPD:HelpDesk request. I then created a flashboard to show me the count that had occurred in the last hour.
The main flaw in this logic is that this only account for the main Help Desk form and did not account for any of the other forms which are a part of this application. I hope this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com<http://www.itprophets.com> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, December 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: How To Track Floating HD licenses ** We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com<http://www.scholastic.com/> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
