Hi Brian,
In that case you need to take the advice of Kelly Gatewood into account!
Best Regards - Misi, RRR AB, http://rrr.se
> Misi,
>
> We have other apps as well. Not everyone has a Help Desk license. They
> may only have an ARS license.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Monday, December 14, 2009 11:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How To Track Floating HD licenses
>
> Hi,
>
> If you only have one application on this server, the AR System License
> Usage and the Application License Usage is the same thing.
>
> Remember that license are "taken" on Search as well as on Modify/Submit.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se.
>
>> Brian,
>>
>> The ability to monitor ITSM application user licenses is not included
>> with the OOTB products until version 7.x. That being said, what I did
>
>> to estimate the usage was too create a form which collected the users
>> who submitted of modified a HPD:HelpDesk request. I then created a
>> flashboard to show me the count that had occurred in the last hour.
>>
>> The main flaw in this logic is that this only account for the main
>> Help Desk form and did not account for any of the other forms which
>> are a part of this application.
>>
>> I hope this helps.
>>
>> Kelly Gatewood
>> Senior Solutions Architect
>> IT Prophets
>> Cell 615-830-5078
>> www.itprophets.com<http://www.itprophets.com>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
>> Sent: Monday, December 14, 2009 9:10 AM
>> To: arslist@ARSLIST.ORG
>> Subject: How To Track Floating HD licenses
>>
>> **
>>
>> We have floating ARS and Help Desk licenses. It is easy to track our
>> ARS license usage. Is there a way to also track our floating Help Desk
>
>> license usage? We are on ARS 7.1 and Help Desk 5.6.
>>
>> Thanks,
>> Brian Sokol
>> Manager, Desktop Services
>> Scholastic Inc.
>> 557 Broadway
>> NY, NY 10012
>> (212) 343-6494
>> http://www.Scholastic.com<http://www.scholastic.com/>
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