Since you are using Tomcat, can you check the tomcat logs? The catalina.out file? It may have something there that might tell you what is missing..
Also set the ARS logging to fine. Might give more details in the current logs. 17-Dec-09 16:04:32 * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Thursday, December 17, 2009 5:53 AM To: arslist@ARSLIST.ORG Subject: Cannot load required libraries - RKM 7.2 ** Thanks Joe, Details: - Server01 - ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + SQL Server 2005+ Apache Tomcat as webserver in one server - RKM DB is in this server. Server02 Apache tomcat + RKM7.2 + Humming bird search server 5.4 + Full view + Windows standard 2003 with sp2. I removed RKM, Hummingbird, Full view, apache tomcat and re-installed. While configuring as below mentioned I got the error again "cannot load libraries". It looks like the humming bird properties file not specified. Where to specify and where is that file location. I am not sure. RKM Config Details:- Under General setting tab: given server name with http:// port:80. Under Database Connection settings: as our DB is with SQL 2005 DB driver: com.microsoft.sqlserver.jdbc.SQLServerDriver DB Url: jdbc:sqlserver://servicedesk:1433 Installation: Standalone Knowledge management database account: mentioned and given the rkm database and login credentials correctly. Authentication Mode: Remedy Remedy Connection settings: given servername and login credentials correctly. Here we are getting error like "cannot load required libraries". Attached is the log for brief information. Thanks & Regards, Ram Rudra _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
