We had the same issue with Tomcat on Solaris. Found the BMC Support KB ID's 20009238 and 20005406 helpful. For us it was how the LD_LIBRARY_PATH was being set in the catalina.sh
On Fri, Dec 18, 2009 at 3:13 AM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > Since you are using Tomcat, can you check the tomcat logs? The catalina.out > file? It may have something there that might tell you what is missing.. > > Also set the ARS logging to fine. Might give more details in the current > logs. > > 17-Dec-09 16:04:32 * ERROR: Diagnostics: Failed to create Remedy > connection: ARInitialization > > That is the first error in the error log and from that it looks like it may > be trying to establish a connection to the AR Server, and failing for some > reason. Is the Remedy server pingable from the new RKM server? What port is > the ARS using? Is that accessible? > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *Ram Rudra > *Sent:* Thursday, December 17, 2009 5:53 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Cannot load required libraries - RKM 7.2 > > ** > > Thanks Joe, > > Details: - > > Server01 - ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + SQL > Server 2005+ Apache Tomcat as webserver in one server – RKM DB is in this > server. > > Server02 Apache tomcat + RKM7.2 + Humming bird search server 5.4 + Full > view + Windows standard 2003 with sp2. > > > > I removed RKM, Hummingbird, Full view, apache tomcat and re-installed. > While configuring as below mentioned I got the error again “cannot load > libraries”. It looks like the humming bird properties file not specified. > Where to specify and where is that file location. I am not sure. > > RKM Config Details:- > > Under General setting tab: given server name with http:// port:80. > > Under Database Connection settings: as our DB is with SQL 2005 > > DB driver: com.microsoft.sqlserver.jdbc.SQLServerDriver > > DB Url: jdbc:sqlserver://servicedesk:1433 > > Installation: Standalone > > Knowledge management database account: mentioned and given the rkm database > and login credentials correctly. > > Authentication Mode: Remedy > > Remedy Connection settings: given servername and login credentials > correctly. Here we are getting error like “cannot load required libraries”. > Attached is the log for brief information. > > > > Thanks & Regards, > > Ram Rudra > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
