Add System Default records to the "NTE:CFG-Notification Events" form. You need to know the Support Group ID for the group you wish to stop notifications. We've been adding records to this form to stop Email notification to the many help desks and support groups who do not rely on email for group level ticket notification.
On Tue, Jan 19, 2010 at 9:37 AM, Schon, Stuart <stuart.sc...@au.fujitsu.com>wrote: > ** > > How do you add config records to stop notifications for certain groups - is > this supplied in ITSM 7.03? > > > > *Stuart Schon** > **Team Leader** > > **Fujitsu Australia Limited* > 2 Julius Avenue, North Ryde NSW 2113, Australia > *T* +61 2 9113 9435 *M* +61 439 475 240 > stuart.sc...@au.fujitsu.com > au.fujitsu.com > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Frank Caruso > *Sent:* Tuesday, 19 January 2010 16:55 > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Enable email notification > > > > ** > > I thought the ITSM suite did this automatically out of the box. > > The only changes I have been making is adding config records to stop > notification to certain groups. > > > > > > On Tue, Jan 19, 2010 at 7:04 AM, ITN (Amanullah Bashir Ahmed) < > ahmed...@emiratesnbd.com> wrote: > > ** > > Lyle, > > I am still waiting for your response regarding the following issue. > > I am providing you full detail of my issue. I have one Group, that group > name is *GRP1. *There are seven members in this group* GPR1. *My > requirement* *is* “*whenever any Access request or Change request is > assigned to* GPR1, Email notification message *should go to each member > of *GPR1.”* > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > > > *From:* ITN (Amanullah Bashir Ahmed) > *Sent:* Saturday, January 16, 2010 12:16 PM > *To:* arslist@ARSLIST.ORG > *Subject:* RE: Enable email notification > > > > Lyle, > > Thanks for response, now I am providing you full detail of my issue. I have > one Group, that group name is *GRP1. *There are seven members in this > group* GPR1. *My requirement* *is* “*whenever any Access request or Change > request is assigned to* GPR1, Email notification message *should go to > each member of *GPR1.”* > > * * > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Lyle Taylor > *Sent:* Thursday, January 14, 2010 10:13 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Enable email notification > > > > ** > > Amanullah, > > > > Can you be more specific about what exactly you are trying to accomplish? > Be specific about exactly which notification you are trying to enable or > under what precise circumstances do you want this group notified. > > > > Lyle > > > > > > > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged information. > If you are not the addressee or you have received this email message in > error, please notify the sender who will remove your details from its > database. You are not authorized to read, copy, disseminate, distribute or > use this e-mail message or any attachment to it in any manner and must > delete the email and destroy any hard copies of it. This e-mail message does > not contain financial instructions or commitments of any kind. Any views > expressed in this message are those of the individual sender and do not > necessarily reflect the views of Emirates NBD PJSC, or any other related > subsidiaries, entities or persons." > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > > > This is an email from Fujitsu Australia Limited, ABN 19 001 011 427. It is > confidential to the ordinary user of the email address > > to which it was addressed and may contain copyright and/or legally privileged > information. No one else may read, print, store, copy > > or forward all or any of it or its attachments. If you receive this email in > error, please return to sender. Thank you. > > > If you do not wish to receive commercial email messages from Fujitsu > Australia Limited, please email > unsubscr...@au.fujitsu.com > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
