I would not try to use Remedy for it. I'm a big proponent of ARS and have used it for all kinds of cool stuff, but you are better off with something like Filenet or Documentum. However, I do see a good fit in using Remedy to track requests made for searches against those types of systems in Remedy, and you could even build a custom integration to launch a search via ARS either via web services, custom apis, or if it has a URL you can pass parameters to.
Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Castleman Sent: Wednesday, January 27, 2010 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy as eDiscovery Thanks, Roger. Here is a better question: "Has anyone used Remedy as a front end tool for the eDiscovery process by automatically searching, processing, preserving, analyzing, and reviewing terabytes of files and e-mails from information sources across the organization? If so, what application did Remedy interface with?" On Wed, Jan 27, 2010 at 12:24 PM, Roger Justice <rjust2...@aol.com> wrote: > Remedy Knowledge Management can query in attaced documents to RKM entries. > It will not search in external databases. > > > -----Original Message----- > From: Joe Castleman <joe.castle...@gmail.com> > To: arslist@ARSLIST.ORG > Sent: Wed, Jan 27, 2010 12:13 pm > Subject: Remedy as eDiscovery > > > Does anyone know of Remedy being used for legal eDiscovery? > (Obviously, this is not its intended function.) > > More generaly, has anyone devised - or does anyone know of - a way to > search within attached files, or for that matter, files residing > within some other system? (e.g., from within Remedy, search 6000 > emails for a particular keyword). I have seen some earlier messages > about interfacing with Documentum. But outside of APIs, I'm thinking > the simplest way to do this is to attach a file, and then use data > files to store metadata about the file. > > Thanx in advance, > > Joe Castleman > > _________________________________________________________________________ > ______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"