It is my understanding (untested) that a local mid-tier with remote web is better than remote mid-tier. Simply because local mid-tier only has to pull ticket data across the small pipe, everything else is local to the network. In the case of Remote mid-tier it has to pull form definitions (on each client) as well as the data....but as I said, I've never had the opportunity to verify.
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, January 28, 2010 8:05 AM To: arslist@ARSLIST.ORG Subject: Remote MidTier Server ** Windows 2003 SQL Server 2005 ARS 7.1p6 MidTier 7.1p5 ITSM 7.03 Will locating a Remedy MidTier server closer to a group of users help with performance? Some of our remote sites are feeding off of very small pipes back to the ARS host. Users frequently get errors popping up in the MidTier which I can only figure are due to network latencies. Use of the Remedy user tool can also be painfully slow. We have fixed some issues with network routes (5 hops) but looking at ping times of 500 - 600 ms. I have built a new web server at the remote site and am now in the process of caching the forms. So far this process has been very slow - around 30 minutse to cache Home page and Incident console. Any thoughts on whether users will see an increase in performance? Frank Caruso Iraq _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
