Most sites that I have heard discuss this believed that they got better performance with a mid-tier server placed at or near the remote site. BTW, any mid-tier 7.1 server that is pre-fetching and caching the ITSM 7.0 application is going to take about 30 minutes to do so, even if it is sitting on the same subnet (and in the same rack) as the AR Server. If you add more forms to the pre-fetch list (there are several called from the Incident Management app that you will want to add, like CTM:People Search and HPD:WorkLog), it may take longer due to the network "distance" between your servers. My pre-fetch xml file has 525 lines per user and three levels of user and caches about 175 forms. The difference in performance once it has been cached, as seen by the user, is dramatic.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, January 28, 2010 9:05 AM To: arslist@ARSLIST.ORG Subject: Remote MidTier Server ** Windows 2003 SQL Server 2005 ARS 7.1p6 MidTier 7.1p5 ITSM 7.03 Will locating a Remedy MidTier server closer to a group of users help with performance? Some of our remote sites are feeding off of very small pipes back to the ARS host. Users frequently get errors popping up in the MidTier which I can only figure are due to network latencies. Use of the Remedy user tool can also be painfully slow. We have fixed some issues with network routes (5 hops) but looking at ping times of 500 - 600 ms. I have built a new web server at the remote site and am now in the process of caching the forms. So far this process has been very slow - around 30 minutse to cache Home page and Incident console. Any thoughts on whether users will see an increase in performance? Frank Caruso Iraq _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
