Listers, Yesterday having some time on my hands, I decided to take a look at this new version. I had Gidd and David demo the older version to me 2 years ago and that was pretty good, this one has a lot more than their previous version.
I would encourage those seeking a service management solution to take a look at their offering. It is based on the ARS, not as expensive as the ITSM solution, and yet looks and feels pretty good to me. I like their graphical representation of data and the ability to manipulate this data (even multiple records at a time) graphically as far as relationships to CI's are concerned.. Their graphical representation of their CI's and their relationships, and the functionality these graphs have to over to create, modify and delete relationships in my honest opinion is awesome! I also liked the flexibility they have to offer around their applications notification mechanism, right from customization of messages through the application interface, to events, and persons, groups, roles, to be notified. They seem to have a very robust SLA/OLA module too. I can go on, but its best seen.. I would encourage those even partially intrigued to contact Gidd or David and have them demo their product. It may be worth the while, especially if you'll are on the brink of considering a change because of cost prohibitions that your Remedy shops are currently facing.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Gidd Calden Sent: Wednesday, February 03, 2010 11:31 AM To: arslist@ARSLIST.ORG Subject: ADV: e...@work - 2010 ** Advertisement Listers: Here's a new idiomatic expression for 2010, "the New More is Now Less". If stability, maturity and ease of administration are all terms you wouldn't apply to use and operation of your current ITSM suite then perhaps it might be time to look at what we do and our ESS @ Work application. With vendors offering "ITSM" applications that vary in cost from US$1.6 Million and up, then cost is a consideration that is paramount for your organization. We offer solutions that are easily significantly less expensive and can validate real ROI. If you are stuck on the upgrade merry-go-round, cannot get your SLM to do what you need it to do, are frustrated by a less-then-intuitive CMDB - then contact us off list or visit our website to schedule a guided tour of a Suite application written entirely in Remedy. Hey, you spend every day writing code, who better to show off our solution to? Peel back the covers and see what we do, how we do it and experience an application that won't break the bank. We are ITIL verified compliant, implementation of our solution supports that compliance. Our offerings include connectivity to External Databases, Graphical Visualization of our CMDB, a dynamic customizable Flex-driven Web interface for your users, enterprise Reporting (client and web) and so much more.... Our solutions offer true multi-tenancy and yes, it is all inclusive for a single fixed price. No application licenses! No application User Licenses ! No cost for Test and Development servers ! Take a look at what we do, schedule a webcast, you will not be disappointed. Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. "Keeping business afloat ...in a Sea of Solutions" Office ( 916.334.0599 FAX 4 916.334.0599 Web 8 http://www.BuoyantSolutions.net E-mail + mailto:g...@buoyantsolutions.net P Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
