Hello All, I've been asked to change the notification message for "Close Down" approvals in Change Management. The request is to add the change assignee, actual start and end dates, status and status reason and one custom field.
The notification that is used for these messages is CHG-APR-ApprovalNTForIndividual. The odd thing is that there are no fields available for drop-down field selection. Also, the form name CHG:ChangeAPDetailSignature is not in the drop-down list of "form name" field yet this notification message is configured to work with this form OOB. The other oddity is that the subject has #Ticket ID#, but if you look in the CHG:ChangeAPDetailSignature form, there is no "Ticket ID" field. Am I looking in the wrong place??? I have the notification msg configured as below: You have been selected as an approver for the change request #Ticket ID# Summary: #Description# Change Assignee: #ASCHG# Actual Start Date: #Actual Start Date# Actual End Date: #Actual End Date# Status: #Status# Status Reason: #Status Reason# But this is what the output is: You have been selected as an approver for the change request CRQ000000002704 Summary: testing Change Assignee: #ASCHG# Actual Start Date: #Actual Start Date# Actual End Date: #Actual End Date# Status: Completed Status Reason: Final Review Required I either need to edit the filters that setup this notification to include the needed fields or ??? TIA, Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
