Turn on email engine debug logging, and see the messages it output.... Page 175 in BMC Remedy Email Engine Guide
- Jarl 2010/2/15 Sharon Menachem <smena...@rollins.com>: > ** > > Marcelo, > > > > I reset the Application Service Password right before I installed the email > engine just to be sure! > > > > And no I cannot send myself emails from the Ar System email messages form - > absolutely nothing is going out. > > > > BMC support suggested I increase the Java heap size, which I did although I > have no idea what I should be increasing it to ... So far this also hasn't > helped. > > > > Thanks, > > Sharon > > ext 2219 > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A > Sent: Monday, February 15, 2010 8:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: Production Emails Down - Required field not specified ... 451 > and no outgoing > > > > ** > > Sharon, > > Have you verified that you CAN send an email out from Remedy? > > Go to AR System Email Messages form and send an email to yourself. > > > > Is your Application Service Password the same as what you specified when > upgrading? > > > > > > Marcelo > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem > Sent: Monday, February 15, 2010 12:25 PM > To: arslist@ARSLIST.ORG > Subject: Production Emails Down - Required field not specified ... 451 and > no outgoing > Importance: High > > > > ** > > Hi Everyone, > > > > I have the dubious pleasure of joining the ranks of those having problems > upgrading to 7.5 (in production, test was a snap!) > > > > To cut a long story short upgrade from ARsystem 7.1 patch 4 to 7.5 patch 3 > on Windows with SQL and Helpdesk 6.0. Success with everything except email > which would not install properly. The directory structure in the registry > was all fouled up, no service was installed etc. Eventually I removed all > traces of the email engine installations and installed patch 4 in a > completely separate directory according to the BMC structure - program > files\BMC Software etc. Finally the email service came up. > > > > I now have incoming email messages being deleted with the error: > > > > Feb 15, 2010 12:54:06 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > > SEVERE: ERROR (307): Required field (without a default) not specified; 451 > > ERROR (307): Required field (without a default) not specified; 450 > > Message will be deleted without logging in email messages form because there > is an error on submit. > > Message Id : MAPIMessage1266256445922 > > > > Also my outgoing emails are just sitting in the queue and are not going out. > No errors in the email logs, arrerr log, stdout log etc. > > > > BMC are looking into it ... and in the meantime my outgoing queue is at 700 > emails and counting. > > > > HELP! > > > > Thanks, > > > > Sharon Menachem > > Remedy Administrator > > Rollins Inc. > > 404 8882219 > > 404 2007257 > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
