Sweet, glad to hear. _____
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** LJ, just wanted to let you know that I implemented your suggestion, and it works great. For the forms we currently care about, there is no perceptible delay while I determine the group to use from the role. Thanks again for the suggestion! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Glad I could be of use to someone today :) _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Perfectly. I like it. You're brilliant, LJ! Thanks! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** This might get a bit complicated...but you have the role ID from the form....you should be able to look in the role form and find out what applications that role belongs to...it doesn't NEED to be unique, but might be, if it's unique then you already have the mapping from role to group and you can check to see if they are in that group. In the case of the role id not being unique, you then have a list of applications you can check to determine which app the form is a member of....but further...if the role ID is not unique, you could check the role/group mapping and see if they are the same, if they are, it's irrelevant which app the form belongs to because both reference the same group, so you can check the users membership.....does this make sense? _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** It shouldn't be, but realistically, I need to do it for every application if I want the full set of data, and while each individual application doesn't take too long, getting them all takes a good 30 seconds or so. That wouldn't be so bad, except that that's happening as the result of a user interaction in an application and is way too long to wait for this particular interaction to complete. Perhaps I can just be smarter about it and only pull back applications until I find the one that contains the given form. I could also start with the most likely applications and then go from there. That way, most of the time, I'll get a quick hit. If a person selects a form that doesn't belong to an application, however, I'm back to where I started, because then they'll have to wait for the full list to get loaded to find out that it doesn't belong to an application. Or maybe there's a better way to do things. This is what I'm really trying to accomplish: I have an application that allows people to create records in Remedy. For various reasons, I have the application running with an administrative account, but I need to still limit the ability of people to create records only in forms that they have permissions to. For regular group permissions, it's easy - I just pull their list of permissions from the user form and compare them to the permissions on the form. The snitch comes in when the form belongs to an application and has roles assigned for the permissions. In that case, I either needs to find an easy way to relate those roles back to permission groups or to find out which roles the user has so I can make an accurate check. The problem I'm seeing so far though, is that I'm still stuck determine which application the form belongs to, because if I want to pull the role/group associations from the Roles form, I still need to know the application. And if I want to use the API to find out what roles a person has, I also need the name of the application. Any other ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member of....not independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 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