Netcool uses the Alert API. See if there are any restrictions there by looking the the c API reference at the ARDecodeAlertMessage call. Having just looked I think you'll be in luck as it seems that there is no restriction on the length there. Cheers Ben
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jones, Jonathan Clark Sent: May 19, 2010 7:28 PM To: arslist@ARSLIST.ORG Subject: Re: Alert Text on Alert Events - max length ** I have Rick. We have no "users" relying the Alert mechanism. Email is the standard "people notification mechanism" here and I think that will remain true. However, the IBM Netcool bi-directional gateway utilizes the Alert "service" for its communication back to Netcool from ARS. I know that's probably not the best design considering where the Alert "service" is headed with future versions. That aside, we have situations where the outgoing notification is being clipped to 255 characters on the ARS side, thereby truncating the notification that is read into the Netcool event. I increased the Alert Text field to 'unlimited' in my development environment and everything seems to be functioning properly (long text is present in the notification back to Netcool), just wondering if there is some other area that might be adversely affected by this change.table fields that display the field (if there are any) immediately come to mind. There probably is a limit to what Netcool can process; we haven't hit that limit and I don't want ARS to be the driver of that limit if I can avoid it. Thanks! Thanks, Jonathan Jones Southern Company Services 205-257-4799 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, May 18, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Alert Text on Alert Events - max length ** Have you considered the capacity of your receiving devices, as well as that of those trying to read the alerts, prior to starting down this road? Rick On Tue, May 18, 2010 at 9:44 AM, Jones, Jonathan Clark <jonaj...@southernco.com> wrote: Hi Listers! Has anyone ever expanded the Alert Text field's input length on the Alert Events form to allow for "more informative" alerts to be sent? Currently the field is set to 255 in our environment (ITSM 7.5 on ARS 7.5 on Oracle 10g) and I would like to change its input length to "unlimited." Any gotchas? Thanks, Jonathan Jones Southern Company Services 205-257-4799 ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> attend wwrug10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
