Hi, Does anyone use the approval preview functionality in the approval server for change management? The concept sounds good since it allows a change manager to map out the approval plan for a change request based on the attributes but it seems to have a number of limitations:
- It doesn't preview required approvals unless you're in an approval stage - When you are in an approval stage, it doesn't preview required approvals beyond the current approval stage. - When using level approval processes, it doesn't preview required approvals beyond the current level of the current process In essence, the function doesn't appear to be doing a look-ahead and only really tells the user what information is displayed on the approvers tab of the infrastructure change form. Is there something that I'm missing? I believe the system has been configured properly per the documentation. The plugin loopback RPC socket has been configured and the approval processes (level) are configured to generate previews in real-time only. I didn't see much when scrubbing the message boards. Any input or suggestions on how to get the preview behavior described above would be appreciated. How does everyone else deal with this (or is it a non-issue)? Thanks, Jeff --------------------------- ARS 7.1 patch 6 ITSM 7.0.03 patch 9 Redhat Linux 4.6 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
