Thanks Abhijeet.  Is there anything that can be done with the 7.1 Approval 
Server to emulate the 7.5 approval preview functionality?  Also, the image 
didn't come through so I'm not sure what you have for the command sequence.

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet
Sent: Friday, March 19, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Previews

In 7.5 approval server has the ability to preview beyond the current process 
that you are in. Approval server allows you to see these in either a table view 
or in a flowchart view.
New application command introduced vide 7.5 Approval server as below will allow 
you kick start previewing approvers even before an approval request has 
actually been kicked off.
This you can achieve by specifying the processes that you foresee being invoked 
as part of your real time request flow when firing the application command 
below.
Ensure that you pass the -o option as 1, if you intend to preview across more 
than one approval processes.
Needless to say specifying an adhoc type of approval process in the mix would 
not help, because adhoc type of process as the name suggests cannot visualize 
the approval chain upfront.

[rtfimage://]

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
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liaison or public relations representative for BMC Software, Inc.


[rtfimage://]
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilson, Jeffrey M
Sent: Saturday, March 20, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approval Previews

Hi,

Does anyone use the approval preview functionality in the approval server for 
change management?   The concept sounds good since it allows a change manager 
to map out the approval plan for a change request based on the attributes but 
it seems to have a number of limitations:

- It doesn't preview required approvals unless you're in an approval stage
- When you are in an approval stage, it doesn't preview required approvals 
beyond the current approval stage.
- When using level approval processes, it doesn't preview required approvals 
beyond the current level of the current process

In essence, the function doesn't appear to be doing a look-ahead and only 
really tells the user what information is displayed on the approvers tab of the 
infrastructure change form.  Is there something that I'm missing?  I believe 
the system has been configured properly per the documentation.  The plugin 
loopback RPC socket has been configured and the approval processes (level) are 
configured to generate previews in real-time only.  I didn't see much when 
scrubbing the message boards.

Any input or suggestions on how to get the preview behavior described above 
would be appreciated.  How does everyone else deal with this (or is it a 
non-issue)?

Thanks,
Jeff

---------------------------
ARS 7.1 patch 6
ITSM 7.0.03 patch 9
Redhat Linux 4.6

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