In 7.5 approval server has the ability to preview beyond the current process that you are in. Approval server allows you to see these in either a table view or in a flowchart view. New application command introduced vide 7.5 Approval server as below will allow you kick start previewing approvers even before an approval request has actually been kicked off. This you can achieve by specifying the processes that you foresee being invoked as part of your real time request flow when firing the application command below. Ensure that you pass the -o option as 1, if you intend to preview across more than one approval processes. Needless to say specifying an adhoc type of approval process in the mix would not help, because adhoc type of process as the name suggests cannot visualize the approval chain upfront.
[X] Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. [X] From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilson, Jeffrey M Sent: Saturday, March 20, 2010 1:20 AM To: arslist@ARSLIST.ORG Subject: Approval Previews Hi, Does anyone use the approval preview functionality in the approval server for change management? The concept sounds good since it allows a change manager to map out the approval plan for a change request based on the attributes but it seems to have a number of limitations: - It doesn't preview required approvals unless you're in an approval stage - When you are in an approval stage, it doesn't preview required approvals beyond the current approval stage. - When using level approval processes, it doesn't preview required approvals beyond the current level of the current process In essence, the function doesn't appear to be doing a look-ahead and only really tells the user what information is displayed on the approvers tab of the infrastructure change form. Is there something that I'm missing? I believe the system has been configured properly per the documentation. The plugin loopback RPC socket has been configured and the approval processes (level) are configured to generate previews in real-time only. I didn't see much when scrubbing the message boards. Any input or suggestions on how to get the preview behavior described above would be appreciated. How does everyone else deal with this (or is it a non-issue)? Thanks, Jeff --------------------------- ARS 7.1 patch 6 ITSM 7.0.03 patch 9 Redhat Linux 4.6 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
