I've had issues with people in different locales trying to submit records. What was odd was that they didn't always have to change a date for it to cause issues - a field would have a date in it, in the format that Remedy displayed it in, and then it would complain that the date was in the wrong format when the user tried to save the changes. I think that's probably a bug in the tool. I worked around it by specifying a locale on the user's preference record (generally setting it to en_US). Not necessarily the best option (especially since it may change their settings to something out of their norm), but it worked. You could also trying specifying they actual locale if it's not en_US to see if forcing it to a specific value helps take care of the issue.
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rudolf Schwarzkopf Sent: Monday, March 22, 2010 2:51 PM To: arslist@ARSLIST.ORG Subject: Date/Time Error 9376 ** Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: "Format of data or time value is not recognized. . . Earliest Start Date (ARERR 9376)" The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
