The pluginsvr file was the key. I hd checked the ar.cfg and thought I had checked the pluginsvr_cfg, but when I checked it again this morning, there was 9999 right there. Its off and running now - thanks, all!
Rick -----Original Message----- From: Peter Romain <p.romain.arsl...@parsolutions.co.uk> Date: Thu, 1 Apr 2010 09:29:33 To: <arslist@ARSLIST.ORG> Subject: Re: Problem installing Atrium Core - WS port 9999 Good point, To quote the 103609_AtriumCore7.6.00_InstallationGuide.pdf which I'm sure Rick has read!!: To change the port number of the AR System Java plug-in server 1 In the following two files, search for port number 9999 and replace that number with an unused port number: - ARSystemInstallDirectory/pluginsvr/pluginsvr_config.xml - ARSystemInstallDirectory/conf/ar.conf: Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY vm4-w2k3-prem01.pune-labs.bmc.com:9999 Do not confuse the settings for BMC Remedy AR System Java plug-in server with the BMC Remedy AR System server plug-in TCP port. 2 After saving the changes to the two files, restart the BMC Remedy AR System server. Cheers Peter > Don't forget the pluginsvr_config.xml file (in the pluginsvr directory) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Peter Romain > Sent: Wednesday, March 31, 2010 4:50 PM > To: arslist@ARSLIST.ORG > Subject: Re: Problem installing Atrium Core - WS port 9999 > > Hi Rick, > > Try changing the Java port in the various places you find it in the ar.cfg > file then restarting Remedy. Don't pick 9998 as it will give the same > error; choose one well away from 9999. > > It seems the Atrium Web Services will uses these ports regardless. > > BMC recommends not installing Atrium Web Services on the same box as ARS > for performance reasons. > > Cheers > > Peter > > -----Original Message----- >> BTW, it may not matter, but I am using Java SDK 1.6_19. >> >> Rick >> On Wed, Mar 31, 2010 at 1:53 PM, Rick Cook wrote: >> >>> Well, yes, but I have tried that, and it doesn't seem to matter what I >>> choose, it apparently needs to use 9999 internally, and one of those >>> wonderful issues with a closed (and apparently broken) install script >>> keeps >>> me from fixing it myself. >>> >>> Rick >>> On Wed, Mar 31, 2010 at 1:48 PM, Differ, Alfred W CTR NAVSEA, 210 < >>> alfred.differ....@navy.mil> wrote: >>> >>>> That java port gets chosen when you install ARS. I don't remember >>>> where >>>> the information gets stashed, though. >>>> Can you pick a different port for web services? >>>> >>>> >>>> Alfred Differ >>>> Sr. Remedy Developer >>>> NDTI / NSWC PHD, CODE 210 >>>> 805-228-6555 >>>> alfred.differ....@navy.mil > >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> arsl...@arslist.org] On Behalf Of Rick Cook >>>> Sent: Wednesday, March 31, 2010 13:42 >>>> To: arslist@ARSLIST.ORG >>>> Subject: Problem installing Atrium Core - WS port 9999 >>>> >>>> ** >>>> >>>> I am trying to install Atrium Core 7.6 patch 1 on an AR System 7.5 >>>> patch 3 >>>> base. Windows 2003/Sql 2005, all on the same box. >>>> >>>> I get all the way to the end, but then get an error message that says: >>>> >>>> * WSC_PORT_IN_USE >>>> 9999 >>>> * WSC_PORT_IN_USE >>>> 9999 >>>> >>>> This is in reference to the Atrium and CMDB Web Services Port Numbers. >>>> I >>>> have specified several different port numbers (none of them 9999), but >>>> get >>>> the same error regardless. >>>> >>>> The thing is, I didn't specify port 9999. When I ran a netstat >>>> command, >>>> it showed that Java was using that port. Ok, but I can't find >>>> anything >>>> - >>>> anywhere - that tells me how to change the port Java runs on, and the >>>> installer seems to think that's a fatal problem. Can anyone help me >>>> resolve >>>> this? >>>> >>>> Rick > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
