-- ARS 6.3, Midtier 7.1. The query is to be run from a Windows server. --- On Tue, 4/20/10, Rabi Tripathi <ars_l...@yahoo.com> wrote:
> From: Rabi Tripathi <ars_l...@yahoo.com> > Subject: How can an external program query to see if a ticket # exists? > To: arslist@arslist.org > Date: Tuesday, April 20, 2010, 12:32 PM > Hi all, > I need to provide a way a program can ask Remedy if a > ticket number exists. > > Web services is out (mismatch of Mid-tier and ARS > versions). I am looking for any other simple solution. > > I tried a query with runmacro.exe, hoping i can somehow > trick it into letting me know if the query matched any > record or not, but it turns out its not designed to output > anything to standard output, other than "macro xx processing > completed". > I am trying the -o (output to file) option, which may work > (working on getting the query criteria right), but appears > to be very slow. > > I am considering a Perl script that will take a ticket > number and simply respond with something like yes or no. I > will likely turn it into an .exe using perl2exe. We use a > lot of Perl, but all of it is on the server side and on > Solaris. This will be the first time doing it on Windows, so > I wish I could avoid having to open this can of worms to > build and maintain. > > Before I go that route, I want to pick your brain and see > if I have overlooked any other simple solution. > > Thanks in advance. > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
