setup klink (Kinetic Link) http://www.kineticdata.com/Products/KineticLink.html
(Free/opensource)
then
http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User
(will give you all record numbers)
http://skitch.com/johnsundberg/n92y6/mozilla-firefox
http://matrix.kineticdata.com:8081/klink/entry/127.0.0.1/User/000000000000001
(will give you User record - 1 -- as XML)
http://skitch.com/johnsundberg/n92bn/mozilla-firefox
http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User?qualification='7'=0
(will give you User records where field '7' = 0)
http://skitch.com/johnsundberg/n92b3/mozilla-firefox
-John
On Apr 20, 2010, at 11:32 AM, Rabi Tripathi wrote:
Hi all,
I need to provide a way a program can ask Remedy if a ticket number
exists.
Web services is out (mismatch of Mid-tier and ARS versions). I am
looking for any other simple solution.
I tried a query with runmacro.exe, hoping i can somehow trick it into
letting me know if the query matched any record or not, but it turns
out its not designed to output anything to standard output, other than
"macro xx processing completed".
I am trying the -o (output to file) option, which may work (working on
getting the query criteria right), but appears to be very slow.
I am considering a Perl script that will take a ticket number and
simply respond with something like yes or no. I will likely turn it
into an .exe using perl2exe. We use a lot of Perl, but all of it is on
the server side and on Solaris. This will be the first time doing it
on Windows, so I wish I could avoid having to open this can of worms
to build and maintain.
Before I go that route, I want to pick your brain and see if I have
overlooked any other simple solution.
Thanks in advance.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
--
John Sundberg
Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
