Hi Reiser, The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing in object list. Any idea why it is not appearing in Object list.
Thanks & Regards Amanullah Software Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, April 20, 2010 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Amanullah, If the form has Public view access then you should see it in the Object List. I don't like to add objects to OOTB forms but you could add a single button that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in search mode. Then when a user needs access to the Archived data they only need to click the button and then do a search in the archive form. You could get fancy and actually let the user enter the incident number and grab it for the open window action in modify mode so their search is performed in the active link. Be aware of what Gavin said about the attachments not being archived. You may only get to see your archived Helpdesk records. Good luck, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks & Regards Amanullah Software Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks & Regards, Pavan Kumar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks & Regards Amanullah Software Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -----Original Message----- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks & Regards Amanullah Software Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'="Closed" By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks & Regards Amanullah Software Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks & Regards Amanullah Software Consultant Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: "This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons." ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:x=3D"urn:schemas-microsoft-com:office:excel" xmlns:p=3D"urn:schemas-m= icrosoft-com:office:powerpoint" xmlns:a=3D"urn:schemas-microsoft-com:office= :access" xmlns:dt=3D"uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s=3D"= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs=3D"urn:schemas-microsof= t-com:rowset" xmlns:z=3D"#RowsetSchema" xmlns:b=3D"urn:schemas-microsoft-co= m:office:publisher" xmlns:ss=3D"urn:schemas-microsoft-com:office:spreadshee= t" xmlns:c=3D"urn:schemas-microsoft-com:office:component:spreadsheet" xmlns= :odc=3D"urn:schemas-microsoft-com:office:odc" xmlns:oa=3D"urn:schemas-micro= soft-com:office:activation" xmlns:html=3D"http://www.w3.org/TR/REC-html40"; = xmlns:q=3D"http://schemas.xmlsoap.org/soap/envelope/"; xmlns:rtc=3D"http://m= icrosoft.com/officenet/conferencing" xmlns:D=3D"DAV:" xmlns:Repl=3D"http://= schemas.microsoft.com/repl/" xmlns:mt=3D"http://schemas.microsoft.com/share= point/soap/meetings/" xmlns:x2=3D"http://schemas.microsoft.com/office/excel= /2003/xml" xmlns:ppda=3D"http://www.passport.com/NameSpace.xsd"; xmlns:ois= =3D"http://schemas.microsoft.com/sharepoint/soap/ois/"; xmlns:dir=3D"http://= schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds=3D"http://www.w3= .org/2000/09/xmldsig#" xmlns:dsp=3D"http://schemas.microsoft.com/sharepoint= /dsp" xmlns:udc=3D"http://schemas.microsoft.com/data/udc"; xmlns:xsd=3D"http= ://www.w3.org/2001/XMLSchema" xmlns:sub=3D"http://schemas.microsoft.com/sha= repoint/soap/2002/1/alerts/" xmlns:ec=3D"http://www.w3.org/2001/04/xmlenc#"= xmlns:sp=3D"http://schemas.microsoft.com/sharepoint/"; xmlns:sps=3D"http://= schemas.microsoft.com/sharepoint/soap/" xmlns:xsi=3D"http://www.w3.org/2001= /XMLSchema-instance" xmlns:udcs=3D"http://schemas.microsoft.com/data/udc/so= ap" xmlns:udcxf=3D"http://schemas.microsoft.com/data/udc/xmlfile"; xmlns:udc= p2p=3D"http://schemas.microsoft.com/data/udc/parttopart"; xmlns:wf=3D"http:/= /schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss=3D"http://sche= mas.microsoft.com/office/2006/digsig-setup" xmlns:dssi=3D"http://schemas.mi= crosoft.com/office/2006/digsig" xmlns:mdssi=3D"http://schemas.openxmlformat= s.org/package/2006/digital-signature" xmlns:mver=3D"http://schemas.openxmlf= ormats.org/markup-compatibility/2006" xmlns:m=3D"http://schemas.microsoft.c= om/office/2004/12/omml" xmlns:mrels=3D"http://schemas.openxmlformats.org/pa= ckage/2006/relationships" xmlns:spwp=3D"http://microsoft.com/sharepoint/web= partpages" xmlns:ex12t=3D"http://schemas.microsoft.com/exchange/services/20= 06/types" xmlns:ex12m=3D"http://schemas.microsoft.com/exchange/services/200= 6/messages" xmlns:pptsl=3D"http://schemas.microsoft.com/sharepoint/soap/Sli= deLibrary/" xmlns:spsl=3D"http://microsoft.com/webservices/SharePointPortal= Server/PublishedLinksService" xmlns:Z=3D"urn:schemas-microsoft-com:" xmlns:= st=3D"" xmlns=3D"http://www.w3.org/TR/REC-html40";> <head> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; charset=3Dus-ascii"> <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <style> <!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri","sans-serif"; color:windowtext;} .MsoChpDefault {mso-style-type:export-only;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.Section1 {page:Section1;} --> </style> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3DEN-US link=3Dblue vlink=3Dpurple> <div class=3DSection1> <p class=3DMsoNormal><span style=3D'color:#1F497D'>Hi there,<o:p></o:p></sp= an></p> <p class=3DMsoNormal><span style=3D'color:#1F497D'>I have successfully arch= ived the incidents. How to retrieve those incidents which are already been archived?= <o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span>= </p> <p class=3DMsoNormal><span style=3D'color:#1F497D'>Thanks in advance<o:p></= o:p></span></p> <p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span>= </p> <p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span>= </p> <p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span>= </p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Thanks = & Regards<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'><o:p>&n= bsp;</o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Amanull= ah<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Software Consultant <o:p></o:p></span></p> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Thanks = & Regards<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'><o:p>&n= bsp;</o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Amanull= ah<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Software Consultant <o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>IT Appl= ication and Enterprise Management<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Emirate= s NBD<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Desk: += 971 4 2092634<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>Mobile:= +971 50 2182455<o:p></o:p></span></p> <p class=3DMsoNormal><o:p> </o:p></p> </div> <br><br> DISCLAIMER:"This e-mail message including any of its attachments is intende= d solely for the addressee(s) and may contain privileged information. If yo= u are not the addressee or you have received this email message in error, p= lease notify the sender who will remove your details from its database. You= are not authorized to read, copy, disseminate, distribute or use this e-ma= il message or any attachment to it in any manner and must delete the email = and destroy any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. 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