Hi Reiser,
The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing 
in object list. Any idea why it is not appearing in Object list.


Thanks & Regards

Amanullah
Software Consultant


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, April 20, 2010 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Amanullah,

If the form has Public view access then you should see it in the Object List.
I don't like to add objects to OOTB forms but you could add a single button 
that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in 
search mode. Then when a user needs access to the Archived data they only need 
to click the button and then do a search in the archive form.
You could get fancy and actually let the user enter the incident number and 
grab it for the open window action in modify mode so their search is performed 
in the active link.

Be aware of what Gavin said about the attachments not being archived. You may 
only get to see your archived Helpdesk records.

Good luck,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Kumar,
Yes I archive on the following form.
 Archive to Form: ARCHIVE:HPD:Help Desk2

How to search from this form, please tell me.

Thanks & Regards

Amanullah
Software Consultant


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Tuesday, April 20, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

If you have archived an incident it will be moved to another form called
incidents- archive, try searching in this form.

Thanks & Regards,
Pavan Kumar
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Its mean there is no difference between archiving and deletion in
Remedy. If I will delete all the records, then from backup I can
retrieve.

Thanks & Regards

Amanullah
Software Consultant


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess
this shows the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for
back-up retrieval...

BTW - please send all replies to the arslist. I don't need to be copied
in as well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-----Original Message-----
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this
please let me know.

Thanks & Regards

Amanullah
Software Consultant


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were
stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and
you specifically did not archive these along with the main incidents,
then I suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive
Type:  Copy to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
              'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived.
That's why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
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Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



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<div class=3DSection1>

<p class=3DMsoNormal><span style=3D'color:#1F497D'>Hi
there,<o:p></o:p></sp=
an></p>

<p class=3DMsoNormal><span style=3D'color:#1F497D'>I have successfully
arch=
ived the
incidents. How to retrieve those incidents which are already been
archived?=
<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span>=
</p>

<p class=3DMsoNormal><span style=3D'color:#1F497D'>Thanks in
advance<o:p></=
o:p></span></p>

<p class=3DMsoNormal><span
style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span>=
</p>

<p class=3DMsoNormal><span
style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span>=
</p>

<p class=3DMsoNormal><span
style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span>=
</p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Thanks =
&amp;
Regards<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'><o:p>&n=
bsp;</o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Amanull=
ah<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Software
Consultant <o:p></o:p></span></p>

<p class=3DMsoNormal><o:p>&nbsp;</o:p></p>

<p class=3DMsoNormal><o:p>&nbsp;</o:p></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Thanks =
&amp;
Regards<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'><o:p>&n=
bsp;</o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Amanull=
ah<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Software
Consultant <o:p></o:p></span></p>

<p class=3DMsoNormal><span style=3D'font-size:10.0pt;color:#1F497D'>IT
Appl=
ication
and Enterprise Management<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Emirate=
s NBD<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Desk: +=
971 4
2092634<o:p></o:p></span></p>

<p class=3DMsoNormal><span
style=3D'font-size:10.0pt;color:#1F497D'>Mobile:=
 +971 50
2182455<o:p></o:p></span></p>

<p class=3DMsoNormal><o:p>&nbsp;</o:p></p>

</div>

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