We just upgraded from CMDB 2.1 and went straight to CMDB 7.6 patch 1. Only problem we had was related to Product Catalog data but nothing to do with the Patch level. I have heard that CMDB 7.6 is more reliable than 7.5.
Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, April 27, 2010 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 Upgrade ** that is good information thanks. So you went from CMDB 2.2 to CMDB 7.5 patch 4 with just installing the patch? On Tue, Apr 27, 2010 at 10:21 AM, Pierson, Shawn <shawn.pier...@sug.com> wrote: ** I did the CMDB upgrade as well, and didn't have any major issues. The AIE is still a bit flaky, so I went in and re-saved my data exchanges because they weren't running for some reason after the upgrade. If you aren't using it, though, there won't be an issue. Also, I'm not using the CMDB web services so I didn't install those, so I can't vouch for them on this version. I used them on 2.2 and had lots of trouble with it crashing the Mid Tier (they were on the same Tomcat server) so I didn't continue using them. AIE gives me more control anyway so I don't have to worry about external user processes impacting the performance of my system. Oh, one other thing for the ARS upgrade. If you are on the same version of Tomcat that ARS 7.1 comes with out of the box, be sure to uninstall it and all of your stuff on the Mid Tier. ARS 7.5 comes with an upgraded version of Tomcat, and it won't upgrade it if you use the previously installed one. I don't know if there is any advantage to the newer version of Tomcat but I figured that it would be beneficial to update it just for the sake of being on the version that BMC Support would expect to find if I have an issue. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, April 27, 2010 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 Upgrade ** okay thats what I thought but I wanted to make sure. Did you by any chance do CMDB as well. They want to do the same thing with CMDB? Can I just install CMDB 7.5 patch 5? On Tue, Apr 27, 2010 at 9:52 AM, Pierson, Shawn <shawn.pier...@sug.com> wrote: ** Kevin, I just upgraded from 7.1 to 7.5 in a similar environment to you, and used the Patch 4 installer directly. In fact, prior installers of 7.5 turned out to be complete junk, so I would highly suggest avoiding them. The only post-install issues I experienced is that the Approval and Assignment Engines don't update the SHARE:Application_Properties form so I had to do it manually despite the log files from the install not showing any errors, plus for some reason my Approval Engine install removes the line for arapprove.dll from my ar.cfg file, so watch for that as well. Otherwise, it was a very easy upgrade. I hope this helps, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, April 27, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: AR System 7.5 Upgrade ** I am upgrading a 7.1 AR Server from 7.1 to 7.5 and all of it's components, email, assignment, approval etc.... not ITSM. I see tha 7.5 for AR Server is on patch 4 right now, do you have to run the 7.5 install and then all the patches for AR Server and it's compenents or can I jump straight to 7.5 patch 4 and install that and be done with it? Windows 2003 server, sql 2005 DB. -- Kevin Begosh _attend WWRUG10 www.wwrug.com <blockedhttp://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <blockedhttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com <blockedhttp://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com <blockedhttp://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <blockedhttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com <blockedhttp://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
