Yes. This is a known limitation of how the ITSM installers do their "step upgrade" - i.e. even though you're moving from one version to another, what's actually happening internally is that it's doing the upgrade of each smaller step between the two. The more steps (i.e. versions) between the two, the longer it will take. There are some other factors involved, but in a nutshell, yes - it's known.
There is are technologies being introduced with AR System 7.6.03 that will enable the installers to become more streamlined in the future and to generally run more efficiently. So it is BMC's expectation that future versions will upgrade much more expediently. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, May 11, 2010 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates wow..... is BMC support aware of this? Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Hulmes, Timothy W Mr CTR US USA IMCOM [timothy.hul...@us.army.mil] Sent: Tuesday, May 11, 2010 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates We did another upgrade of ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1. This time we did each module separate. Below are the times 1)Change Management..15 Hours 30 Minutes 2)Asset Management...2 Hours 45 Minutes 3)Service Desk (Incident/Problem)...21 Hours 30 Minutes Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Hammons Sent: Friday, May 07, 2010 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates Tim, Thanks! When you do get to upgrade your production environment can you publish those results as well? I think it would provide some good numbers for all the listers here for estimating purposes. Scott ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM [timothy.hul...@us.army.mil] Sent: Friday, May 07, 2010 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates Scott, The upgrade was done against a backup of our production Database. It was done on a VM server so I am guessing when I do this in production on a physical server I will get better performance. A Rough estimate of our data size is about 500,000 tickets and 40,000 to 50,000 Assets. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Hammons Sent: Wednesday, May 05, 2010 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates Tim, Was your test environment a good representation of the production environment? By this I'm mostly referring to the number of objects in the CMDB and/or ARS DB. I'm just curious on what size your data set was for your test. This is important in estimating the time it would take to complete the upgrade in a fully functional production environment. Any thoughts? Thanks in advance! Scott ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM [timothy.hul...@us.army.mil] Sent: Wednesday, May 05, 2010 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to ARS7.5/CMDB7.6/ITSM7.6 in a test environment. The ARS portion took 40 minutes, the CMDB portion took 4 hours and the ITSM portion.....are you ready for this 23 hours. I kid you not. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil Sent: Wednesday, April 28, 2010 6:09 AM To: arslist@ARSLIST.ORG Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates ** ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi, I have been tasked to provide some effort estimates for upgrading our Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6 (including CMDB upgrade). I was wondering if anybody who have been through a similar upgrade could share their experience. Would be interesting to know not only time spent on the Remedy technical side, but also what re-training was required/given to users and what other technical/non-technical resources you had to use during the upgrade. Thanks Jiri Pospisil Remedy Specialist LCH.Clearnet <blockedhttp://www.lchclearnet.com/> ************************************************************************ ************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. 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