Yes, I get that. What I don't understand is the reason for the requirement, and
why that is the only way to satisfy it.
Rick
-----Original Message-----
From: Veeral Oza <veer...@gmail.com>
Date: Wed, 5 May 2010 18:15:48
To: <arslist@ARSLIST.ORG>
Subject: Re: Windows UserID
Hi Rick,
The ticket data is available and the requester details are populated in the
survey. However, there is also a requirement to capture windows login id of
the user submitting the survey.
Regards,
Veeral
On Wed, May 5, 2010 at 6:10 PM, Rick Cook <remedyr...@gmail.com> wrote:
> How about prepopulating the userid from the ticket when the survey is
> created? If that data is unavailable, how would the survey be directed
> appropriately?
>
> Rick
> ------------------------------
> *From: *Veeral Oza <veer...@gmail.com>
> *Date: *Wed, 5 May 2010 18:07:31 +0530
> *To: *<arslist@ARSLIST.ORG>
> *Subject: *Re: Windows UserID
>
> **
> Forgot to mention environment:
>
> ARS 7.0
> ITSM 7.0.3
> Midtier: 7 on Apache-Tomcat on a Windows machine.
> Oracle 11g database.
>
> On Wed, May 5, 2010 at 6:05 PM, Veeral Oza <veer...@gmail.com> wrote:
>
>> Hi,
>>
>> I am stuck at this requirement and was wondering if this is feasible to
>> implement:
>>
>> 1) When an Incident is resolved, an email goes to the customer to submit a
>> survey, with a survey link.
>> 2) The link opens the survey form in the brower without the user
>> authenticating in the midtier. A surver-user with a restricted read license
>> is created for this purpose which allows multiple people from multiple
>> locations to submit the survey.
>> 3) There is a submit button on this survey form.
>> 4) When the user clicks on submit button, it is required that, his Windows
>> User ID be captured in one of the fields.
>> _______________________________
>>
>> Solutions implemented that did not work:
>> 1)
>> Create a little Java function in a .jsp file and put it in your "shared"
>> folder on your Midtier:
>>
>> Name the file something like /arsys/shared/get_remote_user.jsp.
>>
>> get_remote_user.jsp contains:
>>
>> function env_ip_var()
>> {
>> var return_value = "<%=request.getRemoteUser()%>";
>> return (return_value)
>> }
>>
>> In the Web Header content of the form you want to capture this on,
>> add...
>>
>> <SCRIPT src="/arsys/shared/get_remote_user.jsp"
>> language="JavaScript"></SCRIPT>
>>
>> To set a field with the data from the JavaScript functions do the
>> following in an active link...
>>
>> Run Process Command Line:
>> javascript:window.F(XXXXXXXX).DoSet(env_hostname());
>>
>> Be sure to change XXXXXXXX with the field ID of the field you want to
>> set.
>>
>> This did not work, function env_ip_var returns null.
>>
>> ____________________________________________
>> Solution 2:
>>
>> A set fields actions in an active link:
>> $PROCESS$ CMD /C "set username"
>>
>> This worked only in user tool. However this functionality is required for
>> web.
>>
>> ___________________________________________
>>
>> If you have any other ideas, please do share.
>>
>> Regards,
>> Veeral Oza
>>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
