Hi Rick I have removed all his application permissions, groups and roles and re-instated them, but still I get this. There are currently changes and incidents in his name that is why I have not removed the account completely and recreate it, however I am at that point now out of desperation:)
Regards Enslin van Blerk ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: 19 May 2010 06:51 PM To: arslist@ARSLIST.ORG Subject: Re: +++++Strange user Account issue . ** It sometimes happens that application permissions get kind of corrupted or take up residence outside the cache. Have you tried dropping and re-adding the CM permissions for that user? Rick On Wed, May 19, 2010 at 9:46 AM, Enslin Van Blerk - MWEB <evanbl...@mweb.com<mailto:evanbl...@mweb.com>> wrote: ** Hi Everyone I have a user on our system with exactly the same access configurations as his team members; however this person does not see the Approvers TAB in the Change form. I found an Active Link CHG:CRQ:ICSubmitter_111_HidePages which is hiding the Approver TAB for this user and I don't know why? <:) I am going crazy.> The RunIf qualification: (($OPERATION$ = "CREATE" ) AND (NOT ($GROUPS$ LIKE "%Infrastructure Change Master%" )) AND (NOT ($GROUPS$ LIKE "%Infrastructure Change User%" )) AND ($GROUPS$ LIKE "%Infrastructure Change Submit%" )) OR ( 'z1G_CHGShowApprovers' = "No") "Group List" in the User form for both employees. Infrastructure Change User 1000000039 General Access Asset Viewer Incident User Unrestricted Access Can anyone give me some assistance or guidance with this? I will open a change window in create(New), at this stange the approver TAB is hidden for all. Then I will press F3 to go to (Search) mode and this is when the active link incorrectly runs for this ONE user? <ACTL> Checking CHG:CRQ:ICSubmitter_111_HidePages (111) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- Approvers (301890300) <ACTL> Change field to hidden <ACTL> 1: Set Characteristics <ACTL> For field -- z2NI_CreateIncident (301797800) <ACTL> Change field to hidden <ACTL> 2: Set Characteristics <ACTL> For field -- z2NI_CreateKnownError (1000005697) <ACTL> Change field to hidden <ACTL> 3: Set Characteristics <ACTL> For field -- z2NI_CreateProblem (1000005696) <ACTL> Change field to hidden Regards Enslin van Blerk ________________________________ [%20]<http://www.mweb.co.za/productsservices/> This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer<http://www.mweb.co.za/disclaimer> - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com<mailto:ab...@mweb.com> for a copy. ________________________________ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
