have you turned on the logs on the mid tier to see if they are producing anything? I had had this issues with Change calendar, Artium Core console, RKM etc.... and it usually is something to do with the configuration of the URL, or password. I know also bouncing the web server helps sometime too, like tomcat. I do remember one time with SRM i was having issues and it turned out to be a bad data vis file.
Kevin Begosh On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD < john.bilinski....@whs.mil> wrote: > ** > > Listers: > > I am receiving a Blank (or grey) screen when trying to access the Atrium > CMDB Console v7.6p1 through Mid-Tier patch 4? > > The problem seems to be with the Data Visualizations field not loading > properly. When I try to access the console through the User tool it > completely freezes my User Tool. > > I found a KB on the BMC Knowledge Base article ‘20014080‘ but none of the > troubleshooting helped me to resolve the issue. > > I ran into this issue a few months back in my QA environment installation > and a re-install of Mid-Tier solved the problem BUT I am in my production > environment and re-installing is a last resort for I have SSL and a 3rdParty > CAC SSO integration(which took signifgant timeto get working) > installed which may cause me more issues after the re-install. > > Does anyone know what cause is at the root of this issue and can offer any > suggestions for me to fix without having to re-install Mid-Tier? > > Thanks. > > John Bilinski > > WHS Remedy Developer > > Contractor (ASD) > > Pentagon 5A936 > > Office: 703.571.2057 > > ITIL v3 Foundation Certified > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
