Did you make sure you have the right Flash version? (9+, If memory serves) Juan Ingles
On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD <john.bilinski....@whs.mil> wrote: > Thanks for the reply Kevin, > > The Calendar works fine same with the flashboards, RKM etc.. The issue is > only with the Atrium CMDB Console which is a data visualization field. The > Mid-Tier Logs don't have anything useful as far as I can tell from reading > them over. I rebotted the server and Tomcat many times and still the issues > persists. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh > Sent: Monday, May 24, 2010 2:29 PM > To: arslist@ARSLIST.ORG > Subject: Re: User gets a blank screen while accessing Atrium Core Console > 7.6 through Mid-Tier 7.5 patch4 > > ** > have you turned on the logs on the mid tier to see if they are producing > anything? I had had this issues with Change calendar, Artium Core console, > RKM etc.... and it usually is something to do with the configuration of the > URL, or password. I know also bouncing the web server helps sometime too, > like tomcat. I do remember one time with SRM i was having issues and it > turned out to be a bad data vis file. > > Kevin Begosh > > > On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD > <john.bilinski....@whs.mil> wrote: > > > ** > > Listers: > > I am receiving a Blank (or grey) screen when trying to access the > Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? > > The problem seems to be with the Data Visualizations field not > loading properly. When I try to access the console through the User tool it > completely freezes my User Tool. > > I found a KB on the BMC Knowledge Base article '20014080' but none > of the troubleshooting helped me to resolve the issue. > > > > I ran into this issue a few months back in my QA environment > installation and a re-install of Mid-Tier solved the problem BUT I am in my > production environment and re-installing is a last resort for I have SSL and > a 3rd Party CAC SSO integration (which took signifgant time to get working) > installed which may cause me more issues after the re-install. > > Does anyone know what cause is at the root of this issue and can > offer any suggestions for me to fix without having to re-install Mid-Tier? > > Thanks. > > > > John Bilinski > > WHS Remedy Developer > > Contractor (ASD) > > Pentagon 5A936 > > Office: 703.571.2057 > > ITIL v3 Foundation Certified > > > > > > _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: > "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
