Hi John, Please try the below workarounds...
Please check if you have atrium directory in mid-tier shared folder and flex directory in WEB-INF folder. If not extract <AtriumCore Install Directory>\cmdb\en\workflow\DataVisualizationSystemFiles\aui-resources.zip. 1. Copy the atrium directory to \BMC Software\ARSystem\midtier\ 2. Copy the WEB-INF\flex directory to \BMC Software\ARSystem\midtier\WEB-INF\ 3. Restart Apache Tomcat and then access the Atrium Console. OR Make sure the default web path is concluded with a forward slash. 1. Open Data Visualization Module form 2. Select Atirum-Widget entry from the search result list 3. Replace the atriumwidget.jsp file with the one located in <AtriumCore Install Directory>\cmdb\en\workflow\DataVisualizationModule\Atrium-Widget.jsp Thanks and Regards, Dinesh P, Sr. Analyst - Tools Enterprise Tools and Automation Practice HCL Technologies Ltd. - Infrastructure Services Division F-8/9 Sec-3, Noida 201301, INDIA | Cell India: +91 9958291050, UK: +44 7405121381 Office - 0120-4362100 Ext.310 | p.din...@hcl.in<mailto:p.din...@hcl.in> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, May 24, 2010 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Usually it is from not having the web path set correctly in the Server Information - Advanced form, but there are other possibilities as well. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, May 24, 2010 12:43 PM To: arslist@ARSLIST.ORG Subject: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ DISCLAIMER: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ----------------------------------------------------------------------------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
