According to support, "The Asset Software Usage plugin is dependent on the BCAC (BMC Configuration Automation for Clients) Federated Data Class (BCAC_SoftwareUsage). For the 7.6 release this federated class will be used as the only data source provider of software usage. If you do not use BCAC the AST:ConfigUsageProvider form will not hold any data, which causes the plugin to report an erroneous error."
They sent me an updated AstSoftUsagePlugin.jar that changes the error message to: 2010-05-17 12:05:52,687 WARN [pool-2-thread-4] com.bmc.itsm.asset.swusage.plugin.AssetSoftwareUsagePlugin (AssetSoftwareUsagePlugin.java:216) - The form AST:ConfigUsageProvider doesn't contain namespace/class name value of Federated class. The plugin RMDY.ITSM.ASSET.SOFTWAREUSAGE has not been initialized. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of sphilben Sent: Tuesday, May 25, 2010 12:14 PM To: arslist@ARSLIST.ORG Subject: Wierd Plugin Server behavior ** Env: Windows 7 64-bit SQL Server 2008 SP2 (?) I recently installed arsystem 7.5 p4 along with all the latest cmdb (7.6) and itsm (7.6 p1) stuff . I wasn't able to add an asset through the Asset Mangement console because I was getting plugin server errors. Turns out JAVA_HOME was not set. I set that and now the plugin server seems to come up but it complains about the following: 2010-05-25 12:50:38,571 WARN [main] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server is initializing all plug-ins for 5 core threads. Please wait ... 2010-05-25 12:50:38,653 ERROR [pool-2-thread-2] com.bmc.itsm.asset.swusage.plugin.AssetSoftwareUsagePlugin (AssetSoftwareUsagePlugin.java:156) - AssetSoftwareUsagePlugin initialization failed with the following exception: java.lang.RuntimeException: The field [_Integration_ID] has not be found on [BMC.CORE:BMC_BaseElement] form.Check namespace value on AST:ConfigUsageProvider form. Ignoring the incorrect use of the verb "to be" in the above, I went ahead and tried to look in AST:ConfigUsageProvider only to find out that the form will not come up in Seach mode. So that didn't work. Next I looked on the BMC.CORE:BMC_BaseElement form for the _Integration_ID field and was not able to find it. Shocking, I know. So what does this all mean. I still can't add assets because I get a ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : BMC.FILTERAPI.NORM.ENGINE error. Anyone having issues with CMDB 7.6 integration with Asset 7.6? -scott _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
