The recommendation is to use the Incident Interface Create form and then the modify form. If it is going to be limited transfer, not all Incidents this should work if it is every Incident WEB Services is not the method to use.
-----Original Message----- From: Danny Kellett <danny.kell...@strategicworkflow.com> To: arslist@ARSLIST.ORG Sent: Tue, Jun 15, 2010 9:22 am Subject: Re: Web Services with ITSM ** Hi, Yes I know of many better solutions J but its what the customer has asked. The requirement is three communications within the lifecycle of the incident (for example). I have completed a doc with regards to what data has to be where etc I was looking for information on the reliability, ease of use, stability etc of web services with ARS. Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: 15 June 2010 14:19 To: arslist@ARSLIST.ORG Subject: Re: Web Services with ITSM ** You need to provide more details concerning the requirement. If they just want to get data created in the other system and not pass back changes this should work if they want to pass data back to the originating system DSO is the better solution. -----Original Message----- From: Danny Kellett <danny.kell...@strategicworkflow.com> To: arslist@ARSLIST.ORG Sent: Tue, Jun 15, 2010 9:14 am Subject: Web Services with ITSM ** Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
