What I would ask the customer is whether some kind of "retry" mechanism is
needed, in case there is some kind of data error, or even worse a network
problem.
So... you may need a enterprise bus to queue the web service messages to
perform the retry, or some custom .net or java code (i.e. a web service in
between the Remedy ITSM services) to handle error and retries
Guillaume
________________________________
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Danny Kellett [danny.kell...@strategicworkflow.com]
Sent: Tuesday, June 15, 2010 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Web Services with ITSM
**
Hi all,
I have a customer who wishes to use Web Services as their main
communication between two ITSM systems for incident problem and change. I know
this is possible but I was wondering if any of you have had any experiences
with this with regards to good or bad really. Also they have specified
communication over SSL.
Thanks for your time,
Kind regards
Danny
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