Thank you for this. We had been experiencing this problem for a while. We put the issue on hold since it will take us a while to upgrade from 7.0.1 to 7.5 ....
Sean -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 11, 2010 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Cookies are disabled - RESOLVED Just for posterity sake, we got this fixed and here is what was needed. Using Fiddler I was able to determine that a cookie was being set, but the JavaScript with BMC's login page wasn't able to see the cookie. When I looked at the cookie set line I saw this Set-Cookie: JSESSIONID=gPxQMSFpzSG2pGy77G5GGHvJ8R4GDP0phnPQcZpTRMQq5pLKKn8n!-39805178; path=/; HttpOnly Tomcat gave me Set-Cookie: JSESSIONID=03C11BA7BAAA4F43D23C036A74415C6F; Path=/arsys After a bit of research I found that the path being set to root (/) wasn't an issue...so I checked the docs on the 'HttpOnly' flag that WebLogic was sending and found documentation here http://download-llnw.oracle.com/docs/cd/E13222_01/wls/docs92/webapp/weblogic_xml.html It has this to say Specifies whether HttpOnly cookies are enabled. When this element is set to true, all session cookies would be unavailable to the browser scripts. The default value is true. Therefore, HttpOnly cookies are enabled by default. This essentially means that session cookies are unavailable to JavaScript...which is of course what Remedy uses to check to verify that cookies are enabled. Setting this value to false and restarted the WebLogic server stopped this particular issue. Now, here is my question....being this is the 'default' behavior of WebLogic....I would expect EVERYONE that uses WebLogic to need to know about this setting, I would expect that BMC is very aware of this and would have it in the 'if you are running WebLogic, here are the 'special' things you need to do' section of their docs. But...now it's documented in this forum and anyone else that has problems shouldn't need to bang their head against this particular wall for 2 days like I did. -----Original Message----- From: LJ LongWing [mailto:lj.longw...@gmail.com] Sent: Monday, June 07, 2010 2:54 PM To: 'arslist@ARSLIST.ORG' Subject: Cookies are disabled All, We are switching from Tomcat to WebLogic where I work and I'm having issues. When I use Chrome/Firefox/IE to access the Mid-Tier I get the below error message --------------------------- Message from webpage --------------------------- Cookies are disabled. Cannot access mid-tier with this setting. Please configure your browser to accept cookies. --------------------------- OK --------------------------- Read up on the internet about _ in a server name causing the browser to not store cookies...but based on everything I read, it's only if you are accessing it with that _ in the name...if you use the IP and such it doesn't affect you....based on the web logic config of things there is an _ in its 'internal' name but not anywhere I can see it. That's about the only thing I've been able to come across that would be causing errors. Any/all information is appreciated Remedy/Mid-Tier 7.5 Patch 5 - Windows Weblogic 10 something - Solaris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
