Hi Ram, I know this subject kind of went into several directions. Folks here generally are very helpful. The topic seems to have struck a chord with many of us.
Your list of questions runs from very basic questions about Remedy to some pretty complex ones (even a few that are pretty open ended and can be answered in different ways). I think a couple of folks kind of summed it up when they spoke about knowing the answer to the questions below vs being able to apply the knowledge in the system. I took the liberty of going to www.google.com and running the first few questions from your list. You can find some good info if you look at the links that deal with Remedy when doing that. Here's the first few to get you started: 1 What is the difference between an Active Link and a Filter? source = http://remedy.gatech.edu/documentation/remedyguide512.pdf While active links reside and execute on the client, filters live and execute only on the server. Filters exist mainly to enforce business rules and do some other useful things. 2 What is a (Remedy) .def file used for Source: https://eits.uga.edu/remedy/admin/definition.htm Remedy definition files contain workflow information needed to create forms, filter, active links, and other things that make the application (such as the Client Service Request) run. 3 What is a (Remedy) .arx file Source: http://service-it-remedy.web.cern.ch/service-it-remedy/clients/aruser/Reports15.html Use this file type to export requests that you might need to use in other AR System forms. This file type is compatible with Remedy Import. If you have Remedy Import installed, you can import the data from the .arx file into another AR System form 4 Who is Doug Mueller Source: http://www.bmc.com/thought-leadership/42415082.html\ Doug Mueller, BMC CTO for the Service Management Business Unit, is a co-founder of Remedy® and is involved with product architecture/ development of Action Request System® and applications Hopefully you get the idea - one word of caution - We all know there is alot of information out there - depending on your level of expertise, you may want to consult with numerous sources to verify what you are reading. I think if you first research these items and have more specific questions folks here will be more than happy to guide you through the system. It's also going to be difficult to understand the answers to some of the more complex questions without a system to practice / work on - Good Luck On Fri, 18 Jun 2010 17:06:31 +0530, Ram Rudra <rambabu.ru...@gssamerica.com> wrote: > I am going to face an interview Joe. > > Thanks & Regards, > Rambabu Rudra > System Administrator > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza > Sent: Friday, June 18, 2010 2:20 AM > To: arslist@ARSLIST.ORG > Subject: Re: Interview Questions - Please help > > Ram, > > Have you been assigned the task of interviewing a Remedy resource? Or are > you going to face an interview yourself? > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing > Sent: Wednesday, June 16, 2010 11:53 AM > To: arslist@ARSLIST.ORG > Subject: Re: Interview Questions - Please help > > > I'm not gonna answer any for the reasons posted by others....but the only > questions I couldn't answer for myself were the ITSM specific ones :) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra > Sent: Wednesday, June 16, 2010 3:30 AM > To: arslist@ARSLIST.ORG > Subject: Interview Questions - Please help > > Hi All, > > In an interview point of view, I have gathered the below questions and > looking for answers. Please help. > > 1) What is the difference between and Active Link and a Filter? > 2) What is a .def file used for? > 3) What is a .arx file? > 4) Who is Doug Mueller? > 5) What is a use for an Active Link Guide? > 6) What type of field is the "Worklog" field? > 7) Name two DBMSs in which Remedy ARS can run on top of? > 8) What does ARS stand for? > 9) What are the core fields? > 10) What does $MENU$ do? > 11) What is the function of DDE-Poke? > 12) What are ar.ini and ar.conf files used for? > 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 > and 7.5 majorly? > 14) Why ardiff utility is used for? > 15) How do you deploy your application on web? > 16) When and in what situation you use workflow log, arerror.log, > arfilter.log, aresc.log? > 17) Explain the actions available in active link which are not in Filters. > Explain why it is not. > 18) Why ardiff utility is used for? > 19) What is the primary table in the AR System data dictionary? > 20) How does the AR System manage the data you see in Remedy Forms? > 21) Without using DSO or EIE, what are your thoughts for providing a > 'STANDARDIZED' methodology for interfacing/integrating with Remedy > applications. This customer was actually looking to use C.I.M. or some > other open standard solution to interface with Remedy.... what you say? > 22) How do you troubleshoot AR System server outages to restore access to > the system? > 23) How does mid-tier work and where does it fit in the client server > architecture? > 24) Describe how filters work? They were actually looking how filters work > in different phases... which led to the next question. > 25) Can you force a filter to fire all actions in the first phase? > 26) List all of the possible uses for guides. They were looking for > walking > tables? > 27) What is walking tables? > 28) when you use CMDBDriver.exe command line utility? > 29) When you use arreload.exe command line utility? > 30) how you reset the application administrator / demo password if you > forget it? > 31) When you use arsignal command line utility? > 32) When you use runmacro command line utility? > 33) When you use archgid command line utility? > 34) How many table types are available in ARSystem Database and explain > them? > > Thanks & Regards, > Ram Rudra > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
