That's a very good idea, Phil, but would that explain why it works with one form, but not another?
Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Murnane, Phil Sent: Wednesday, June 23, 2010 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: RRR|Chive ARRERR 311 Jennifer: Some of the ARS API .dll/libraries have been undergoing rapid evolution in the last few months. If you've applied any patches since the time when it used to work, perhaps the new APIs have a defect? You could try getting either the latest, or one version older from BMC's support site. Just a Guess, --Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, June 23, 2010 09:24 To: arslist@ARSLIST.ORG Subject: RRR|Chive ARRERR 311 Hello Listers, Has anyone seen RRR|Chive return this error? I'm attempting to archive fields from NTE:Notifier Log. It was working great in March, but now, when I want to implement it in production after setting it aside for a few months, I receive the following error: ************ rrrchive: 2010-06-22 12:22:18, type=APP, level=NOTICE, file=rrrchive.cpp, line=3346 Program Start: configfile=/opt/ar/remedy/rrrchive/conf/Conf.NCCzarchNTENotifierLog.txt rrrchive: 2010-06-22 12:23:04, type=ARS, level=ERROR, file=rrrchive.cpp, line=417 ARMergeEntry(server=ncc123, form=NCC:zarch:NTE:NotifierLog, entry=NTL000003945060) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 311 Message: Field ID is not related to this form Append: 1000001029 rrrchive: 2010-06-22 12:23:04, type=APP, level=ERROR, file=rrrchive.cpp, line=131 Stopping form processing due to ARERR 311 Processed form source=ncc123, NTE:Notifier Log, target=ncc123, NCC:zarch:NTE:NotifierLog, source found=135371, retrieved=1, successful=0, deleted=0, timetorun=0:00:46 rrrchive: 2010-06-22 12:23:04, type=APP, level=NOTICE, file=rrrchive.cpp, line=3360 Program End: configfile=/opt/ar/remedy/rrrchive/conf/Conf.NCCzarchNTENotifierLog.txt, timetorun=0:00:46 ************* The field that RRR|Chive says is not related to the form is the 'Notification Submitter' field, a hidden field with an Optional Entry Mode. When it has data, it gets the same data as the 'Submitter' field. If I exclude this field from the field mapping, the error message then claims that the next field in the mapping is not related to the form. This does not appear to be an error with my installation of RRR|Chive, as I have it installed in three locations: a Linux server, a Windows server, and a laptop. I have received the same error attempting to archive NTE:Notifier Log on the laptop and Linux server. I can archive HPD:HelpDesk without issue. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
