Hi,
I think that you may have a field 1000001029 in the source form that are
absent from the target.
You can do two things about this.
1. Skipping a specific field:
skipfields = 1000001029
2. Have RRR|Chive check this automatically:
onlyfields = COMMON
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hello Listers,
>
> Has anyone seen RRR|Chive return this error? I'm attempting to archive
> fields from NTE:Notifier Log. It was working great in March, but now,
> when I want to implement it in production after setting it aside for a few
> months, I receive the following error:
>
> ************
> rrrchive: 2010-06-22 12:22:18, type=APP, level=NOTICE, file=rrrchive.cpp,
> line=3346
> Program Start:
> configfile=/opt/ar/remedy/rrrchive/conf/Conf.NCCzarchNTENotifierLog.txt
> rrrchive: 2010-06-22 12:23:04, type=ARS, level=ERROR, file=rrrchive.cpp,
> line=417
> ARMergeEntry(server=ncc123, form=NCC:zarch:NTE:NotifierLog,
> entry=NTL000003945060)
> API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
> ARStatusList: contains 1 messages
> Number: ARERR 311
> Message: Field ID is not related to this form
> Append: 1000001029
>
> rrrchive: 2010-06-22 12:23:04, type=APP, level=ERROR, file=rrrchive.cpp,
> line=131
> Stopping form processing due to ARERR 311
> Processed form source=ncc123, NTE:Notifier Log, target=ncc123,
> NCC:zarch:NTE:NotifierLog, source found=135371, retrieved=1, successful=0,
> deleted=0, timetorun=0:00:46
> rrrchive: 2010-06-22 12:23:04, type=APP, level=NOTICE, file=rrrchive.cpp,
> line=3360
> Program End:
> configfile=/opt/ar/remedy/rrrchive/conf/Conf.NCCzarchNTENotifierLog.txt,
> timetorun=0:00:46
>
> *************
> The field that RRR|Chive says is not related to the form is the
> 'Notification Submitter' field, a hidden field with an Optional Entry
> Mode. When it has data, it gets the same data as the 'Submitter' field.
> If I exclude this field from the field mapping, the error message then
> claims that the next field in the mapping is not related to the form.
>
> This does not appear to be an error with my installation of RRR|Chive, as
> I have it installed in three locations: a Linux server, a Windows server,
> and a laptop. I have received the same error attempting to archive
> NTE:Notifier Log on the laptop and Linux server. I can archive
> HPD:HelpDesk without issue.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
>
> _______________________________________________________________________________
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>
> --
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>
>
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