I think I just read something in the release notes for one of the recent patches that addressed that. Might look to see if it affects you.
Rick On Tue, Jun 29, 2010 at 9:43 AM, Kevin Begosh <kbeg...@gmail.com> wrote: > ** > I actually ran into this as well. We had some incidents that had hundreds > of relationships as duplicates so when you tried to close the original > incident it would pretty much time out like you mentioned below. What we > did with approval from BMC was close the original incident and then have a > escalation that went back and closed all the old tickets through a staging > form. > > Kevin > > On Mon, Jun 28, 2010 at 10:21 AM, Garrison, Sean (Norcross) < > sean.garri...@fiserv.com> wrote: > >> If it is a "Related To" relationship then I agree with Matt. It depends >> on what type of relationship it is. If it is a relationship that closes >> child tickets there will be a limitation based on the timeout settings >> within the ars server. As to the number it really depends on how fast your >> ars server/db server are at processing a request. We ran into a limitation >> around ~1500 duplicate child tickets. Yours may be more or less depending >> on the speed of the server. >> >> Sean >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] On Behalf Of Matt Worsdell >> Sent: Monday, June 28, 2010 4:13 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: What is the number maximum of incidents that can be related? >> >> In theory it is unlimited. The relationship is stored on an association >> table. >> >> In reality an incident can not be related to itself, nor to another >> incident more than once and so the limitation is the number of incidents >> submitted less itself. >> >> > >> > Hi >> > >> > I would like to know if some of you knows what is the number maximum of >> > incidents that can be related to an incident? >> > ITSM 7.0.3 >> > Best Regards >> > >> > >> > Lourdes Ortiz Sada >> > Infraestructura >> > >> > Oficina: +52 52412660 >> > Celular: 044 55 3011 9320 >> > >> > Visita www.quitze.com >> > >> > >> > Por favor borre este e-mail y notifíquenos inmediatamente si usted no es >> > el >> > destinatario previsto. Quitze no entra en contratos u obligaciones >> > contractuales vía correo electrónico, a menos que este contenido de otra >> > manera por escrito entre las partes que esta tratando >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
