Don't know why, but I agree; I'm in the middle of brain surgery on the 7.6 CTM:PPS:Search workflow to add Login_ID everywhere (and remove my customizations for Corporate ID that are now redundant), and I'll try to see if it can be done.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Sent: Thursday, August 05, 2010 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: modifying OOTB incident create Web Service ** Another thing that may not be directly related to this subject is the Search criteria or various forms. For example, on the Incident we can search for a person based on Last Name, Corporate ID, Email but not Login ID and then it retrieves everyone ignoring the People "Profile Status". I think it should retrieve People only with a profile status of "Enabled". Thanks Mahesh On Thu, Aug 5, 2010 at 11:02 AM, strauss <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: ** Use Corporate ID for the Empl serial number (that is what it is for). In ITSM 7.6 they _finally_ added Corporate ID throughout the application as an identifying value for customers, which may lessen your concerns that First and Last are required - again, throughout the applications. You may want to add a custom filter to populate First and Last after you supply Corporate ID to the HPD_IncidentInterface_Create_WS, but I cannot say if that is necessary since we do not use the web services. Otherwise you may have to disable the workflow that traps for missing First and Last values while an Incident is being created. Unfortunately they still have not added Login_ID (in 7.6), which is what we have to use for _everything_ where customer records are concerned; we continue to have to customize the apps, but at least Corporate ID is no longer a part of that customization like it was in ITSM 7.0.0x. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of sayana dixit Sent: Thursday, August 05, 2010 10:43 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: modifying OOTB incident create Web Service ** Hi all, I have a requirement to modify the HPD_IncidentInterface_Create_WS in such a way that First name and Last name should no more be a required field, rather there should be a new field on the WSDL called Empl serial number and that should be a required field. Also , i need to create a workflow which would populae the first name and last name on HPD:Incidentinterface_Create form using Empl serial num(from web service) and thus creating the incident ticket. Any ideas /thoughts on this, please share.. Regards Sayana _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
