Why not create a custom Web Service which should be fairly easier and quicker ?
Thanks Mahesh On Thu, Aug 5, 2010 at 1:20 PM, sayana dixit <sayanadi...@gmail.com> wrote: > ** > Thanks for the reply, > > Here is what i understood.. > > Right now we have two option..if we go for upgrade from 7.5 to 7.6 , > atleast we can get the corporate ID field > available on published web services, but the second part of populating > first and last name is still remaining and need to get it done by some cusom > work flow. > > If we remain on 7.5 and still want to achieve the solution then need to > develop both requirement > 1) make corporate ID available > 2) create custom workflow to populate first and last name. > > Regards > Sayana. > > > > On Thu, Aug 5, 2010 at 10:18 AM, strauss <stra...@unt.edu> wrote: > >> ** >> >> Don’t know why, but I agree; I’m in the middle of brain surgery on the 7.6 >> CTM:PPS:Search workflow to add Login_ID everywhere (and remove my >> customizations for Corporate ID that are now redundant), and I’ll try to see >> if it can be done. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Mahesh >> *Sent:* Thursday, August 05, 2010 12:13 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: modifying OOTB incident create Web Service >> >> >> >> ** >> >> Another thing that may not be directly related to this subject is the >> Search criteria or various forms. >> >> >> >> For example, on the Incident we can search for a person based on Last >> Name, Corporate ID, Email but not Login ID and then it retrieves everyone >> ignoring the People "Profile Status". >> >> >> >> I think it should retrieve People only with a profile status of "Enabled". >> >> >> >> >> Thanks >> >> Mahesh >> >> On Thu, Aug 5, 2010 at 11:02 AM, strauss <stra...@unt.edu> wrote: >> >> ** >> >> Use Corporate ID for the Empl serial number (that is what it is for). In >> ITSM 7.6 they _*finally*_ added Corporate ID throughout the application >> as an identifying value for customers, which may lessen your concerns that >> First and Last are required – again, throughout the applications. You may >> want to add a custom filter to populate First and Last after you supply >> Corporate ID to the HPD_IncidentInterface_Create_WS, but I cannot say if >> that is necessary since we do not use the web services. Otherwise you may >> have to disable the workflow that traps for missing First and Last values >> while an Incident is being created. >> >> >> >> Unfortunately they still have not added Login_ID (in 7.6), which is what >> we have to use for _*everything*_ where customer records are concerned; >> we continue to have to customize the apps, but at least Corporate ID is no >> longer a part of that customization like it was in ITSM 7.0.0x. >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *sayana dixit >> *Sent:* Thursday, August 05, 2010 10:43 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* modifying OOTB incident create Web Service >> >> >> >> ** >> >> Hi all, >> >> >> >> I have a requirement to modify the HPD_IncidentInterface_Create_WS in such >> a way that First name and Last name should no more be a required field, >> rather >> >> there should be a new field on the WSDL called Empl serial number and that >> should be a required field. Also , i need to create a workflow which would >> populae >> >> the first name and last name on HPD:Incidentinterface_Create form using >> Empl serial num(from web service) and thus creating the incident ticket. >> >> >> >> Any ideas /thoughts on this, please share.. >> >> >> >> Regards >> >> Sayana >> >> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
